محمد شديفات

• Trained and monitored the implementation of institutional capacity building for national CSOs, co-applicants, and national unions.
• Developed practical and networking capacities of CSOs to effectively monitor and support Jordan’s sustainable development agenda.
• Conducted needs assessments and facilitated capacity-building activities in collaboration with CSOs across northern and central Jordan governorates.
• Enhanced collaboration and communication between CSOs and stakeholders to promote equitable progress.
• Led initiatives that strengthened the operational effectiveness of CSOs, fostering a more sustainable impact in the community.
• Actively contributed to the strategic planning and execution of projects aimed at improving livelihoods and community resilience.

• Assisted the Cooperatives Capacity Building Specialist in overseeing the assessment and enhancement of cooperative capacities in North Jordan's host communities.
• Supported the development and execution of organizational development and capacity building plans tailored to local needs.
• Collaborated with the Project Manager to design, plan, implement, monitor, and report on comprehensive capacity building initiatives.
• Contributed to the identification and transition of roles within the project, facilitating the growth of team members into positions such as Livelihood Officer and Team Leader.
• Engaged in continuous improvement processes to ensure effective capacity building and sustainability of cooperatives.
• Fostered community involvement and stakeholder engagement to enhance cooperative effectiveness and resilience.

• Assisted the Cooperatives Capacity Building Specialist in overseeing the assessment and enhancement of cooperative capacities in North Jordan's host communities.
• Collaborated on the development and execution of organizational development and capacity building plans.
• Supervised the design, planning, implementation, monitoring, and reporting of capacity building initiatives under the guidance of the Project Manager.
• Contributed to the identification of roles for the 'Cooperative Capacity Building Assistant - BPRM Project' transitioning into positions such as Livelihood Officer, Team Leader, Field Officer, Coordinator, and Project Officer.
• Engaged in continuous improvement efforts to strengthen cooperative operations and community impact.

responsible for monitoring the compliance of the process of delivery of services/commodities to beneficiaries (E-cards, food vouchers) by program teams, monitoring adequate performance of shops, and collecting beneficiary feedback through surveys and FGDs on aspects of program implementation on the field according to the methodologies and guidelines provided by ACTED and WFP, will be using pre-assigned tools and develop new where necessary.
1.1 Monitoring Distributions Process and stages:
1.2 Conduct field visits and monitor quality performance to areas where Distributions officers assigned for activities as beneficiary outreach, appeals and verification;
1.3 Collect beneficiary feedback on performance and process of beneficiary outreach and appeals and assistance provision quality and availability including hotline assistance through surveys and Focus Group discussions with beneficiaries;
1.4 Monitor distributions process on site and collect beneficiary feedback through quick-note closed question surveys at entrance and exit areas of distribution sites;
1.5 Conduct Post distributions monitoring through surveys and Focus Group discussions with beneficiaries.
1.6 Develop necessary tools/questionnaires for monitoring activities for each stage of activity under supervision of Team leader and Project Manager, coordination activities with AMEU members.
1.7 Collect and record findings of monitoring activities and beneficiary feedback and report them to Team leader on a regular basis. Report findings in provided reporting templates on a timely manner with accurate inputs and information.

2 Monitoring Shops designated for program activities:
2.1 Conduct field visits and monitor process and quality compliance with set standards:
2.1.1 Shop-keepers have established and keeping quality standards for commodity storage/price and quality control;
2.1.2 Shop-keepers showing positive/adequate relationship to beneficiaries
2.1.3 Shop-keepers verifying beneficiary identification/ownership for the vouchers/E-cards and quality of vouchers/E-cards (not counterfeit); 
2.1.4 Items being sold belong to approved list by Program;
2.1.5 Vouchers/E-card transactions are in compliance with standards and being documented properly by shopkeepers.
2.2 Monitor and collect beneficiary feedback on quality of service performance of shops by conducting surveys and focus group discussions with beneficiaries and community.
2.3 Assure and keep good established working environment with beneficiaries;
2.4 Consult beneficiaries and shop-keepers in the matter and questions raised related to assistance.

3 Reporting
3.1 Field Monitors have to record all findings of monitoring activities and beneficiary feedback (including complaints) and submit reports and recommendations to Team leader and Project Managers. 
3.2 Any finding or issue that needs to be flagged may it be related to program team performance, beneficiary satisfaction or shop-keeper behavior, should be reported to Team leader, Project managers and Area Coordinators in an immediate
Collection of receipts from shops contracted by WFP;
• WFP and non-WFP on site shops monitoring;
• Retail Price survey implementation;
• Beneficiaries satisfaction survey implementation;
• Focus Groups Discussions organization;
• Contributing to daily, weekly and monthly report development;
Upon request the CBOs Assessment Manager and Food Assistance Project Manager and following appropriate training and orientation the CBOs Assessment Field Monitor will be also required to support the Mobile Team in:

• E-cards stock management and distribution plan development 
• E-card distribution organization and implementation in line with SOPs and ACTED rules and regulation
• Ensure proper documentation and accuracy of the e-card distribution recording each e-card in the appropriate database
• Ensure appropriate and full information to e-card users regarding e-card functioning, reload and use
• CBOs volunteers coaching on e-cards distribution

• Monitored compliance in the delivery of services and commodities (E-cards, food vouchers) to beneficiaries, ensuring adherence to ACTED and WFP guidelines.
• Assessed the performance of shops to guarantee quality service and product availability for beneficiaries.
• Collected and analyzed beneficiary feedback through surveys and focus group discussions (FGDs) to enhance program implementation.
• Utilized pre-assigned monitoring tools and developed new methodologies to improve data collection and reporting processes.
• Collaborated with program teams to streamline distribution processes and address any challenges faced in the field.
• Contributed to the overall success of the project by ensuring effective communication and coordination among stakeholders.

• Collaborated with Field Coordinators to deliver impactful household budgeting and financial literacy sessions, enhancing beneficiaries' financial management skills.
• Supervised and strategically planned volunteer activities for effective post-distribution monitoring (PDM) and mentoring, ensuring high-quality support for beneficiary households.
• Ensured consistent monthly visits by volunteers to each beneficiary household, fostering ongoing support and engagement.
• Conducted monthly household visits with a representative sample of beneficiaries, gathering valuable insights and feedback.
• Actively participated in donor reporting, indicator monitoring, and data collection processes, contributing to program transparency and accountability.
• Developed strong relationships with beneficiaries, promoting sustainable livelihood practices and community empowerment.

• Led community-based health initiatives, enhancing first aid awareness and accessibility.
• Coordinated daily operations, ensuring efficient workflow and effective visit processing.
• Fostered collaboration between the National Assembly and government departments, streamlining communication.
• Managed office and administrative tasks, optimizing volunteer coordination for project success.
• Conducted follow-up activities for the CBHFA program, ensuring alignment with community health goals.
• Engaged with municipalities and health centers, facilitating discussions to strengthen partnerships.
• Developed comprehensive timelines and action plans, driving project milestones and outcomes.
• Transitioned skills in coordination and leadership to support livelihood initiatives and team management.

• Coordinated activities, resources, and information to ensure seamless project execution.
• Collaborated with the Project Manager to define project requirements, scope, and objectives effectively.
• Ensured that evolving needs of beneficiaries were met throughout the project lifecycle.
• Assisted in preparing comprehensive project proposals, timeframes, schedules, and budgets.
• Monitored and tracked project progress, proactively addressing any issues that arose.
• Served as the primary point of contact, effectively communicating project status to all stakeholders.
• Utilized project management tools to optimize workflow and enhance team productivity.

• Conducted home visits and evaluations to assess community needs and support services.
• Facilitated the distribution of financial aid and in-kind assistance to vulnerable populations.
• Utilized advanced computer skills in Word, Excel, and Access, producing reports in both Arabic and English.
• Collaborated with ICRC to trace and restore family links, enhancing community connections.
• Engaged with the International Committee of the Red Cross at Zaatari camp, managing communication and support.
• Volunteered in distribution efforts with the Jordanian Red Crescent and UAE Red Crescent, ensuring efficient aid delivery.
• Audited distribution statements to maintain transparency and accountability in aid processes.
• Supervised assistants and volunteers, fostering teamwork and enhancing operational efficiency.