Shop Manager
Orange Jordan
Total years of experience :21 years, 7 Months
Manager for platinum Shop for selling Orange telecommunication services as Land lines and ADSL and mobile lines and VAS and all related services and manager for 13 employees ( Sales, collections, Orange care employee ) ... responsible of achieving the shop target and coach the team members with new procedures and to monitor the quality of services to achieve the customers satisfactions
UNRWA’s microfinance department provides income-generating opportunities for lowest income people, as well as other poor or marginal groups who live and work near them.
It extends credit and complementary financial services to small-business owners, micro-entrepreneurs and households. These investments sustain and create jobs, reduce poverty, and empower our clients, particularly women and youth.
The mission of FINCA International :
is to provide financial services to the world's lowest-income entrepreneurs so they can create jobs build assets and improve their standard of living.
FINCA today reaches 700, 000 clients in 21 countries.
Main responsibilities :
Be the branch manager responsible "for the growth and sustainability of the branch, and includes the strategic directions, marketing, portfolio management, the organization of resources of the Branch, reporting and control all operations of the branch. Be the branch manager is also "directly responsible for the staff of the Branch of all administrators, including lending, officers of lending, and administrative support staff. Branch Manager is responsible "for ensuring the expansion of portfolio section and sustainability, according to the "strategic plans and is responsible for ensuring and achieving financial sustainability of the Branch. Is also keen Branch Manager to build good relationships with the community of the area in which the branch. And it is expected of Branch Manager also "take the initiative to suggest improvements in the methodologies and working methods of the Finca.
Main responsibilities
*Operations Branch
*Personnel Management
*Strategic planning and strategic directions
*Marketing & Community Relations
•Reports directly to the Operations Manager
•Over-all responsible for the Management and Inventory of the Showroom.
•Supervises and delegates the Assistant Showroom Manager to perform Showroom Manager's Task in my absence.
•Responsible for the Launching and Preparation of three ( 3 ) Showroom Branches simultaneously.
•Initiates Opening new Corporate Accounts for the company.
•Handles Customer Complaints and Customer Relations.
•Conducts Training and product knowledge courses for the staff.
•Coordinates with IT Department in troubleshooting aspects of the systems software.
•Coordinates with Purchasing Department in Merchandise replenishments and forecasting.
•Coordinates with Warehouse Department in Product Handling and deliveries.
•Prepares and Analyses reports generated in relation to product trends and sales performance.
•Prepares Local Marketing Promotions for implementation.
•Prepares Daily Roster for Showroom Staff.
•Counsels issues Disciplinary Action to erring subordinates
•Supervising the sales representatives.
•Insuring and maintaining service quality among Sales staff.
•Responsible of submitting certain daily and weekly reports to sales Regional manager.
•Report proper and effective feedback to regional manager about market behavior, and its needs, and set monthly sales & customer services plans.
•Manage Certain account's assigned by sales regional manager
•Doing the follow up with various departments such as Marketing & VIP.
•Doing all the shop manager responsibilities during his absence.
•Ensure that all the necessary information and procedures updates are provided to all reps at all times.
•Follow up training queries related to training and improvements of work performance.
•Motivate and coach team members about sales targets and how to achieve them.
•Keeping the warehouse inventory and books.
•Reconciliation of the sales people daily work plus reconcile the bank.
•Detecting any potential fraud cases