محمد الصقور

Managed and led a team of 48 staff members, ensuring high performance, excellent service, and smooth daily operations.

Directed sales and marketing strategies, creating targeted campaigns that enhanced brand visibility and attracted a premium clientele.

Oversaw all operational aspects, including coordination with suppliers and vendors, to maintain top service quality.

Analyzed performance metrics, implementing improvements to drive profitability and

customer satisfaction.

Cultivated relationships with industry influencers and media to strengthen the club's reputation in Doha's nightlife scene.

trained, and coached 25+ staff members on customer service skills, food and

beverage knowledge.

Provided extensive health and safety training to all staff members, achieving a score of 99% from the Restaurant Health Inspection Committee..

Develop and implement strategic plans to enhance the overall dining experience and

achieve revenue targets.

Manage and lead a team of front-of-house staff, providing training, guidance, and performance evaluations.

Monitor and control inventory levels, implement cost-control measures, and optimize

stock rotation.

Plan and execute promotional events, special dinners, and other initiatives to drive customer engagement and increase revenue.

Conduct regular meetings with staff to communicate updates, discuss service expectations, and address operational challenges

Supervised daily operations of the restaurant, room service, and banquet departments, ensuring exceptional guest satisfaction and smooth service delivery.

Trained and coached new team members to maintain brand standards and service excellence.

Monitored guest feedback and took prompt action to resolve any service issues or complaints.

Led pre-shift briefings to communicate daily goals, VIP guests, and special events with

team members.

Ensured compliance with Hilton's health, hygiene, and safety standards at all times.

Coordinated with kitchen and bar teams to ensure timely and accurate food &

beverage service.

Handled billing procedures, cash management, and POS operations accurately.

Managed banquet setups and event coordination, ensuring all requirements were met for meetings, conferences, and private functions.

Acted as F&B Supervisor in the absence of the manager, taking full responsibility for departmental operations and decision-making.

Greeted and welcomed guests, ensuring high levels of customer satisfaction and personalized service.

Assigned tasks to waitstaff and ensured proper coverage of restaurant floor and events.

Coordinated daily restaurant operations with kitchen and bar staff for smooth service flow.

Recommendations to guests, promoting specials and upselling.

Checked table settings, cleanliness, and service readiness before opening and during service hours.

Monitored guest dining experience, responding promptly to complaints and special requests.

Supported inventory tracking by informing the supervisor of low stock items or supply needs.

Trained junior staff in service techniques, etiquette, and proper handling of food and beverages.

Maintained a positive and motivated atmosphere on the floor, ensuring teamwork and high morale.

Successfully led a team of 10+ staff members in a fast-paced environment, ensuring seamless daily operations and maintaining a positive work culture.

Conducted regular team meetings to communicate objectives, provided constructive feedback, and motivated the team to achieve performance targets.

Oversaw all aspects of the outlet's daily operations, including inventory management, ordering supplies, and ensuring compliance with health and safety standards.

Proactively addressed guest concerns, ensuring a memorable and satisfactory experience for all patrons.

Collaborated with the culinary team to develop and implement innovative menu items, contributing to a 70% increase in overall sales.

Managed budgetary responsibilities, regularly analyzing financial reports to identify areas for improvement.

Lad a team of 6 staff members, including servers and support staff, ensuring seamless

daily operations and maintaining the highest standards of service.

Conduct regular pre-shift meetings to communicate objectives, provide training, and motivate the team to deliver an exceptional dining experience.

Oversee all aspects of the dining experience, from greeting guests to managing reservations and coordinating with kitchen staff for flawless service.

Successfully catered to VIP and high-profile guests, providing personalized and attentive service to meet their unique preferences and requirements.

Acted as the main point of contact for guest inquiries and special requests, ensuring a memorable and exclusive dining experience.

Demonstrate an in-depth understanding of the menu, including ingredients, preparation methods, and wine pairings, contributing to a 50% increase in upselling revenue.

Collaborate with event planners and clients to customize offerings, ensuring seamless event operations and exceptional service delivery.

Possess extensive knowledge of wines, cocktails, and beverage pairings, enhancing the

overall dining experience for guests,

Address and resolve any quality or service-related issues promptly and effectively.

Provide exceptional customer service by greeting guests, taking orders, and ensuring a positive and memorable dining experience.

Efficiently process customer orders, handle cash transactions, and accurately manage cash registers.

Maintain a clean and organized workspace, following hygiene and sanitation protocols,

Collaborate with kitchen and service staff to ensure smooth operations during peak hours.

Provide support during special events, banquets, and catering services as needed.