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Mohammad Siam, Customer service Support

Mohammad Siam

Customer service Support·High Tech Talents company

Jordan

Bachelor's degree, Accounting Information System

Work experience

Total years of experience: 6 years, 0 months

Customer service Support

May 2016 - April 2018

High Tech Talents company

Amman, Jordan

May 2016 - April 2018

⦁ Entering sales order from customer in QB.
⦁ Create packing slips for the carrier in QB.
⦁ Create invoices for customer in QB.
⦁ Reconciliation inventory in QB.
⦁ Follow up with customer survey result.
⦁ Entering tracking numbers for all shipments in QB

Company industry:
General Engineering Consultancy
Job role:
Customer Service and Call Center

Customer Service Agent

February 2015 - April 2016

Hellofood panda company

Amman, Jordan

February 2015 - April 2016

10th of Feb 2016.
•Determines requirements by working with customers.
•Answers inquiries by clarifying desired information; researching, locating, and providing information.
•Resolves problems by clarifying issues; researching and exploring answers and alternative solutions; implementing solutions; escalating unresolved problems.
•Fulfills requests by clarifying desired information; completing transactions; forwarding request.

Company industry:
Catering, Food Service, & Restaurant
Job role:
Customer Service and Call Center

Admin Assistant

August 2013 - May 2014

Médecins Sans Frontières (MSF) International

Amman, Jordan

August 2013 - May 2014

Coordination Project ) at Medicines Sans Frontiers
Holland from 19th august 2013 Until 11th of may 2014.

•Prepare SSN on monthly basis plus tax clearance.
•Prepare contracts employee, ID card, health insurance.
•Prepare flight sheet & accommodation for expat.
•Prepare stationery for HR\Finco department.
•Help in finco department

Company industry:
Accounting
Job role:
Administration

Timesheet Analyst

May 2012 - June 2013

pinnacle Technical Resources

Jordan

May 2012 - June 2013

2013.
•Auditing and approving timesheets.
•Correcting Timesheets.
•Providing support for timesheets as needed.
•Submitting rate correction as needed.
•Entering PO for the consultant.
Sales clerk (DSR) at Standard Chartered Bank ®,
•Training three month .
• Demonstrate comprehensive product knowledge.
•Advise customers on latest products.
•Maximize sales opportunities by providing excellent customer service.
• Maintain brand image through products and store presentation.
• Achieves sales target.
after

Company industry:
Recruitment & Employee Placement Agency
Job role:
Information Technology

After service officer

August 2010 - April 2011

Carrefour hypermarkets Jordan

Amman, Jordan

August 2010 - April 2011

Increased customer base through referrals for quality work.
•Conduct after sales call for the customers.
•Maintain and update customer database on daily basis.
•Approach customer matters in an on biased and professional matter.
• Build and maintain good networks internally and externally.

.
Senior Order Taker at McDonalds company call center ®

Company industry:
Retail & Wholesale
Job role:
Customer Service and Call Center

Education

AL-BALQA Applied University

January 2011

January 2011

Bachelor's degree, Accounting Information System

Jordan

GPA (point): 2.51 out of 4

GPA (point): 2.51 out of 4

in

International American university for

Master's degree, HR management

United States

in

Al Jubiaha High School

High school or equivalent,

Tawjihi (Scientific division) (83

Skills

HR Management
Expert
HR Management
Expert
Microsoft Excel
Expert
Microsoft Excel
Expert
Time Management course
Expert
Time Management course
Expert
Total Quality Management
Expert
Total Quality Management
Expert
Outlook
Expert
Outlook
Expert
ACCOUNTANCY
Beginner
ACCOUNTANCY
Beginner
APPROACH
Beginner
APPROACH
Beginner
AUDITING
Beginner
AUDITING
Beginner
CALL CENTER
Beginner
CALL CENTER
Beginner
CONSULTING
Beginner
CONSULTING
Beginner
CONTRACT MANAGEMENT
Beginner
CONTRACT MANAGEMENT
Beginner
CUSTOMER SERVICE
Beginner
CUSTOMER SERVICE
Beginner
DATABASE ADMINISTRATION
Beginner
DATABASE ADMINISTRATION
Beginner
FAST
Beginner
FAST
Beginner
HUMAN RESOURCES
Beginner
HUMAN RESOURCES
Beginner
HR Management
Expert
HR Management
Expert
Microsoft Excel
Expert
Microsoft Excel
Expert
Time Management course
Expert
Time Management course
Expert
Total Quality Management
Expert
Total Quality Management
Expert
Outlook
Expert
Outlook
Expert

Languages

English
Expert