Store Manager
Abu Issa Brothers Investment
Total years of experience :17 years, 3 Months
•Manage retail, among which includes people working on floor and cashiers.
•Contribute to Stores financial growth through driving sales and implementing plans for increase profitability.
•Supervise the operations of after sales service and assist clients in resolving issues and complaints concerning purchased products.
•Coach, counsel, recruit and discipline employees.
•Ensure merchandise is clean and ready to be displayed.
•Stock management and inventory control.
•Handle customer question, complains and issues.
Brands: Zegna-Kiton-Stefano Ricci-A.Testoni-Lanvin-Facconable-Santoni-Tumi-Vaanlack.
•Maintaining company and brand standard.
•Reinforcing clientele relationships with constant follow up.
•Offering an inspiring and creative advice to the customer.
•Developing cross-selling.
•Stock management and inventory control.
•Cash counter control.
•Preparing store daily, weekly and monthly reports.
•Document any crime or incident, which has taken place, including the completion and filing of theft, loss and damage reports.
•Fully familiar with the evacuation procedure including the fire panel and participate as a floor fire officer as required.
•Emergency first aid treatment to staff, injured guest, and arrange follow-up medical attention as necessary
•Lead tour groups, advice tour members of local interest point, prepare and present tour commentaries.
•Coordinate pre-arranged tour activities such as visits to local attractions, restaurants and extended tours.
•Attend to operational problems such as booking errors and amendments, illness and if needed