Mohammad Yassin

• Manage user accounts, group policies, and domain integration using Active Directory.
• Diagnose and resolve hardware and software malfunctions for desktops, laptops, and peripheral devices.
• Configure and maintain network printers and scanners, including static IP assignment and connectivity
troubleshooting.
• Perform routine system updates, antivirus deployment, and hardware upgrades to ensure continuous
operational performance.
• Provide first-level technical assistance, significantly reducing response time and improving user satisfaction.
• Handle physical infrastructure tasks including Ethernet cable installation and testing.

• Designed and implemented ER diagrams and relational database schemas for complex business use cases.
• Developed and optimized complex SQL queries (JOINS, Aggregations) for data reporting and retrieval.
• Applied critical thinking and problem-solving methodologies.