Trainer
Umniah Mobile Company
Total years of experience :14 years, 7 Months
training the CC agents to insure the highest level of service provides to our customer in maximum degree of quality
•Job Analysis in order to identify training and development needs within the organization.
•Designing and expanding training and development programs on both levels; the organization and the individuals.
•Working in a team to produce advocacy programs that are satisfactory to all relevant parties in the organization.
•Developing effective induction programs.
•Devising individual learning plans.
•Producing training materials & courses for Customer Advocacy Training department.
•Managing the delivery method of training and development programs.
•Monitoring and reviewing the progress of trainees through questionnaires and discussions with managers.
•Ensuring that training requirements are met.
•Supporting line managers and trainers in order to solve specific training problems, either on a one-to-one basis or in groups.
•Researches for new technologies and methodologies in order to be implemented at workplace
• Human Resources and Sales Department Supervisor
(Al Hazzam & Sub Laban Company) 2008-jun2009
• Al-Hekma Modern Hospital
Switchboard supervisor (calls center)
Reception department (2006_2008) (Jordan tell: +96253990990_1.2.3)
• High training diploma CQM certified quality manager University of Jordan 2012 150 credit hours of higher education in Jordan
• BA: Management information system" AL Abayt University M.I.S Good Degree Year of Graduation: 2009
