Store Manager
The group ( Bhs department store)
Total years of experience :21 years, 2 Months
Responsibilities
1. Staff training and development.
2. Deliver highest standards in store rule and people management.
3. Driving highest standards of Customer service.
4. Ensure store is fully complied with all administration procedures in line as per the company policies.
5. Induction Process fully in place, check all new starters training inductions and check there weekly sales, and product knowledge for all the team .
6. Implementing the store audit check list 100% and the ministry shopper program (high level of customer service).
7. Increase customer data base.
8. Maintain highest standards of the stores visual impact.
9. Monitoring the sales and the stock levels and keep coordinating with buying team to make sure the stock are available in the store every time.
10.Trains the people and promotes high customer service standards.
11.Ensured that visual merchandising standards exceeded host brand requirements.
12.Executed planned promotional activities.
Responsibilities
1. Staff training and development.
2. Deliver highest standards in store rule and people management.
3. Driving highest standards of Customer service.
4. Ensure store is fully complied with all administration procedures in line as per the company policies.
5. Induction Process fully in place, check all new starters training inductions and check there weekly sales, and product knowledge for all the team .
6. Implementing the store audit check list 100% and the ministry shopper program (high level of customer service).
7. Increase customer data base.
8. Maintain highest standards of the stores visual impact.
9. Monitoring the sales and the stock levels and keep coordinating with buying team to make sure the stock are available in the store every time.
10.Trains the people and promotes high customer service standards.
11.Ensured that visual merchandising standards exceeded host brand requirements.
12.Executed planned promotional activities.
13 . Team recruitment for all the business all the positions.
Responsibilities
1. Staff training and development.
2. Deliver highest standards in store rule and people management.
3. Driving highest standards of Customer service.
4. Ensure store is fully complied with all administration procedures in line as per the company policies.
5. Induction Process fully in place, check all new starters training inductions and check there weekly sales, and product knowledge for all the team .
6. Implementing the store audit check list 100% and the ministry shopper program (high level of customer service).
7. Increase customer data base.
8. Maintain highest standards of the stores visual impact.
9. Monitoring the sales and the stock levels and keep coordinating with buying team to make sure the stock are available in the store every time.
10.Trains the people and promotes high customer service standards.
11.Ensured that visual merchandising standards exceeded host brand requirements.
12.Executed planned promotional activities.
13. Staff recruitment.
Responsibilities
1. Opened five stores in Avenues Mall Kuwait Escada, Pdh, cortefiel, Absorba, Pele Carrera
2. Advises to head operation manager/operations manager on out of stock items/lines, slow sellers or price sensitivities competitors activates, Commercial issues, stores feedback.
3. Visiting all Kuwait stores and checks all the stores operations and do area operation managers reports checklist twice per a week for each store.
4. Driving highest standards of Customer service in all the stores.
5. Managing and handling 12 stores in defiant areas in Kuwait. With over than 65 staff members.
6. Managing stock levels and conditions in all the stores in my area.
7. Drive the highest levels of customer service in all the stores.
8. Seek and exploit opportunities to promote sales.
9. Maintain highest standards of the stores visual impact.
10. Ensure that stores achieve defined stock loss targets.
11. Deliver highest standards of in store training and people management.
12. Ensure store is fully complied with all administration procedures in line with the company policies.
13. Induction Process fully in place, check all New starters, check there weekly sales, and product knowledge for all the staff
14. Increase customer data base.
15. Implementing the store audit check list 100% and the ministry shopper program (high level of customer service).
16. Personal daily sales targets, check store sales target, Best performer praised and recognized achievements.
17. Implementing stock take procedures to make sure that will be achieving good results.
Retail coordinators
Responsibilities
1.Staff training and development.
2.Planned sales and stock levels.
3.Account's visit and check with the account's management complaints
4.check the layout and staff availability in the sites 5.check the stock prices issues & sites maintenance issues plus promotion and activates.
6.promotes high customer service standards through the staff training.
7. Ensured that visual merchandising standards exceeded host brand requirements.
8. Advises to marketing manager/operations manager regarding to the out of stock items slow sellers best seller or price sensitivities.
9. Executed planned promotional activities.
Sales manager
Responsibilities
1.Managing and handling over 1250 sq. ft. with over 35 staff members.
2.Managing stock in all respects and space.
3.Drive the highest levels of customer service.
4.Seek and exploit opportunities to promote sales.
5.Maintain highest standards of the stores visual impact.
6.Ensure that store achieves defined stock loss targets.
7.Make sure we are achieving the business plan on daily basis .
8. Ensure store is fully complied with all administration procedures in line with the company policies.
9.Increase customer data base.
10.Implementing the store audit check list 100% and the ministry shopper program (high level of customer service)
11.Implementing stock take procedures and achieving good results.
Responsibilities
1. Driving highest standards of Customer service.
2. Managing and handling over 600 sq ft with over 15 staff members.
3. Maximizing sales and exceeding store budgets.
4. Managing stock in all respects and space management.
5.Seek and exploit opportunities to promote sales.
6.Maintain highest standards of the stores visual impact.
7.Ensure that store achieves defined stock loss targets.
8. Deliver highest levels of store standards through staff training and people management.
9.Ensure store is fully complied with all administration procedures in line with the company policies.
10.Improve customer data base.
11.Implementing the store audit check list 100% and the ministry shopper program ( high level of customer service)
12.Implementing stock take procedures and achieving good results.
Responsibilities
1. Meeting the sales targets for two consecutive years.
2. Planning sales and stock levels.
3. Planning and implementing floor layouts.
4. Identifying and implement training modules for floor staff to enhance commerciality (increasing average transaction values, enhancement of selling skills, VM standard, housekeeping, product knowledge, customer service, promotions)
5. Responsible for the recruitment and development of the staff.
6. Ensured visual merchandising standards exceeded host brand.
7.Executed planned and reactionary promotional activities within set deadlines.
8. Drive and deliver the best customer service in a good condition.
9. (daily reports, refunds, exchanges, transfer in and out plus all the related reports .
Responsibilities
1. Maximizing sales and exceeds store budgets.
2. Using sales and sales reports to assist in correction allocation of space within the store.
3. Advises operations on out of stock departments/lines, slow sellers or price sensitivities.
4. Trains and promotes high customer service standards.
5. Applies and maintains guidelines and standards for visual presentation and store appearance.
6. Participates in highest standards of in-store training including weekly communication and product knowledge.
7. Ensures store documents is fully compliant with all required administrative procedures according to company guidelines and within deadlines.
8. Implementing stock take procedures.
high school