محمد دلشاد علي Ali, IT Engineer

محمد دلشاد علي Ali

IT Engineer

Sharaf DG

البلد
الإمارات العربية المتحدة - دبي
التعليم
ماجستير, Computer Science
الخبرات
11 years, 5 أشهر

مشاركة سيرتي الذاتية

حظر المستخدم


الخبرة العملية

مجموع سنوات الخبرة :11 years, 5 أشهر

IT Engineer في Sharaf DG
  • الإمارات العربية المتحدة - دبي
  • أشغل هذه الوظيفة منذ أكتوبر 2019

Sharaf DG is the most popular and famous brand in UAE.
Providing support to Senior Management and VIP customers as technical specialists.
 Excellent problem-solving and Technical support skills.
 AMC Support under SharafDG Managed Services.
 Handling Full IT Infrastructure - JES Media, DIFC | GIFL, Falcon Associates, LIWA,
 IT Infrastructure & Operations Management - Datacenter, Cloud, Servers, Firewalls, Networks
 Sever Management - Active Directory
 Microsoft: O365 administration, email creation, on-boarding, off-boarding, one-drive management  IT Security - EPP, EDR, Security Controls, Access Control, Policy Enforcement and Monitoring, DLP, Microsoft O365 Security
 IT Business Integration - CRM, Office 365,
 Sophos EDR Antivirus Administration, Monitoring - 1400+ Machines in Sharaf DG across GCC  DNS Security: Cisco Umbrella DNS Security Administration, Monitoring - Sharaf DG Networks  IT Service Management - Tickets Resolution, Remote Support & Monitoring | VNC, Atera
 AMC Customers Support - Assets Management, License Management, Procurement, GLPI, Atera, Sapphire  Out-of-hours support 24x7
 Patching: Monthly patching, Windows and application patching by using Sapphire, and Atera.
 Access Points: Cisco Meraki MR 33, MR 36, Cisco Mx64, Building the VPN tunnel & VPN encryption.  Switches: Configure various LAN Switches such as Huawei Switch S5720, Cisco Switches Meraki MS120-8FP for VLAN, and Fast Ether Channel configuration.
 Provide technical support for POS help desk and billing software applications like OPEN BRAVO & MICROSOFT NAVISION

IT Helpdesk Supervisor في HAMDAN TRADING GROUP LLC
  • عمان - مسقط
  • مايو 2014 إلى يناير 2019

 Responsible for Network Security and IT Support for 4 Regional offices and 40+ branches of Hamdan Trading Group LLC.
 Responsible for IT Administration of Hamdan Divisions such as Money Exchange, Dunlop Tiers, Transport Logistics, Hamdan Mining and Travels.
 Maintenance of 200 Desktops, 55 Laptops, 100 Printers, copiers, 35 firewall and 4 servers in Hamdan Trading Group and Divisions.
 Excellent knowledge and hands-on experience with various Security products like Firewalls, VPN Gateways, Load Balancers, Routers, Switches, Nano Stations, outdoor Access Points, CCTV, Networking and servers.
 Having an Excellent Knowledge of Sophos, SonicWALL, Cyberoam UTM, VPN, CCTV, Firewall, Smart cards, Biometric devices, Networks.
 Responsible for IT Helpdesk Support 24*7 and Provided technical support to end-users, Expertise in handle
problem identification, diagnosis, resolution, and escalation via helpdesk system, telephone, and remote support
tools.

IT Business and Operation Executive في Saptrishi Infosystem pvt ltd
  • الهند - لكنو
  • فبراير 2013 إلى يناير 2014

Responsible for the IT pre-sales and Support such as Smartcard, Biometric, Hotel Management Software, Club Management Software, Club Membership Smart card, School Management Software, VMS etc.
 Handling complaint of customers and assigns the job to the technical team for realtime solutions.
 Responsible for Quotation, Tender, new product catalogue designing and presentations.
 Responsible for IT support Mainly rebuted Hotels, Clubs, Schools, Indian Army and other customers.
 Under my supervision I got the tender of Visitor management system in HAL Korba, 2013

Sr. Business Development Executive في Reliance Communications
  • الهند - لكنو
  • ديسمبر 2008 إلى نوفمبر 2009

¬ I started my career after the graduation at Reliance Communication one of the finest and fast-growing Tele Communication company in India.
¬ I was responsible for Data Card Sales and support; Data Card means USB Internet Dongle plug and play device.
¬ I was responsible for the new leads which are generated by Online marketing and direct references my challenge was close the deal and by self-confidence I did same things many times.
¬ Developed new sales opportunities and address the needs of established accounts across the city under the Team Leader.
¬ I was responsible for business development and after sales support in Lucknow, India.

الخلفية التعليمية

ماجستير, Computer Science
  • في Gautama Buddha Technical University formerly UPTU
  • يناير 2012

with First Division

بكالوريوس, Computer Science
  • في Integral University
  • يناير 2009

I have passed out bachelor of computer Application.

الثانوية العامة أو ما يعادلها, Physic,Chemistry and Maths
  • في Jumna Christian Inter College
  • يناير 2005

Specialties & Skills

Network Support
Technical Support
Firewalls
IT Security
TECHNICAL SUPPORT
ANTIVIRUS
Analytical skills
Remote support expert
Network Administration
Project Manager
Firewall
IT Security
Network Maintenance

حسابات مواقع التواصل الاجتماعي

اللغات

الانجليزية
متمرّس
الأوردو
اللغة الأم
العربية
متوسط

التدريب و الشهادات

NSE 1 FORTINET (الشهادة)
تاريخ الدورة:
July 2020
صالحة لغاية:
July 2020
Alibaba Cloud Computing (الشهادة)
تاريخ الدورة:
July 2020
صالحة لغاية:
July 2022
CCNA SECURITY (الشهادة)
تاريخ الدورة:
June 2019
صالحة لغاية:
June 2019
IT Security (تدريب)
معهد التدريب:
TECHGIG.COM
تاريخ الدورة:
December 2017
IT Administration (الشهادة)
تاريخ الدورة:
December 2017
ET70 - Sophos Central v2017.1 - Engineer (الشهادة)
تاريخ الدورة:
December 2017

الهوايات

  • Video gaming
  • READING
    I like to read IT related articles and security technologies to an update myself as per the market standard.