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Mohammad Mustafa Hammad Mustafa, Service Manager

Mohammad Mustafa Hammad Mustafa

Service Manager

Italian Appliances Company

Location
Saudi Arabia - Jeddah
Education
Bachelor's degree, Electronics & Communications Engineering
Experience
10 years, 2 Months

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Work Experience

Total years of experience :10 years, 2 Months

Service Manager at Italian Appliances Company
  • Saudi Arabia - Jeddah
  • My current job since April 2021

- تطوير وتطبيق سياسات وآليات واجراءات الصيانة.

- متابعة وتنفيذ جميع الأعمال الإدارية للصيانة وموظفيها.

- عمل الميزانية التنفيذية السنوية للصيانة

- عمل الميزانية السنوية للقوى العاملة للصيانة.

- عمل الخطة السنوية لإجازات الموظفين.

- توحيد جميع عمليات الصيانة.

- ضمان التشغيل الكفء والفعال لمركز الخدمة.

- وضع وتنفيذ استراتيجيات تطوير مركز الصيانة.

- إدارة الخدمات اللوجستية لجميع مراكز وأقسام الصيانة.

- إعداد وتنفيذ خطط العمل لضمان تحقيق أهداف الإنتاجية والخدمة المخططة.

- إدارة جميع الجوانب المالية لإدارة الصيانة لتحقيق الأرباح المستهدفة.

- إدارة الموظفين من حيث التوظيف، والترقيات، والنقل، وإنهاء الخدمات، والإجراءات التأديبية، والتقييم، والتدريب والتطوير.

- إعداد وإدارة إجراءات الصحة والأمن والسلامة.

- تقديم مختلف التقارير المالية والتشغيلية وخطط العمل حسب التوجيهات.

إدارة موظفي الصيانة، وإعداد التقارير لضمان أعلى جودة للعمل.

- الاشراف وتوجيه مشرفي الصيانة بشأن اعمالهم للتأكد من قيامهم بأعمال الصيانة والإصلاح بطريقة مهنية سليمة وفي الوقت المناسب.

- وضع خطة تسلسل اعمال الصيانة ووضع أولويات العمل.

- التأكد من أن جميع المعدات والسيارات في حالة جيدة وصالحة للعمل.

- اتخاذ الاجراءات الضرورية لتوفير قطع الغيار ومواد الصيانة والآلات والمعدات الخاصة بالورش.

- إعداد تقارير دورية عن سير الأعمال والمشاكل القائمة واقتراح الحلول لها.

- القيام بجميع الأعمال التي يكلف بها من قبل المدير التنفيذي والتي تتعلق بطبيعة عمله.

Technical Support Engineer at Abu Tawileh Group
  • Jordan - Amman
  • December 2020 to April 2021

- Supervising & Supporting Technical Teams & Technicians.
- Coordinate technical training session with related technicians’ activities to customer.
- Share quality information thru data analysis among Technical support teams.
- Periodic In-Home visit for open discussion & communications with the customers.

Acting Service Center Manager at Abu Tawileh Group
  • Jordan - Amman
  • November 2017 to September 2018

- Delivering a comprehensive service to enquiring customers.
- Delegating certain customer enquiries to specific teams.
- Managing a large number of incoming service orders, calls and emails.
- Managing customers’ accounts
- Keeping a record of customer interaction and details of actions taken.
- Reporting on Quality analysis.
- Reporting on Service analysis.
- Reporting back on results.

Technical Support Engineer at Abu Tawileh Group
  • Jordan - Amman
  • January 2017 to August 2017

- Supervising & Supporting Technical Teams & Technicians.
- Coordinate technical training session with related technicians’ activities to customer.
- Share quality information thru data analysis among Technical support teams.
- Periodic In-Home visit for open discussion & communications with the customers.

Technical Support Engineer at LGE
  • Jordan - Amman
  • March 2015 to January 2017

- Supervising & Supporting Technical Teams & Technicians in Jordan & other countries.
- System update & utilizing new articles for enhance service KPI.
- Develop new criteria for innovate training sessions and deliver to CIC & Customers.
- Coordinate technical training session with related technicians’ activities to customer.
- Share quality information thru data analysis among Technical support teams.
- Periodic In-Home visit & SVC Center Visit for open discussion, open communications & Training.
- Follow up related systems for improve work in progress and customer satisfaction level.

Quality Assurance Supervisor at شركة الرؤية الحديثة للالكترونيات والاجهزة الكهربائية
  • Jordan - Amman
  • March 2011 to June 2014

1.Write the procedure manuals and internal policies for various departments in the company with close coordination with the head of each department and the management.

2.Developing and updating systems that govern many areas in the organization, including but not limited to Human Resources, Marketing, Operations, Procurement, Safety and Information Technology. Then conducting process audits in order to check the companies' compliance with the set systems and procedures

3. Organize Management Review Meetings.

4. Collect data for measurement to Quality Objectives.

5. Verify Corrective Action Reports and Preventive Action Reports.

6. Prepare and maintain all ISO required documentation.

7. Train organization on ISO 9001 documented procedures.

8. Represent company for customer quality audits

9.Handle complaints analytical through root case analysis, corrective action and final closure to prevent the re-occurrence of the problem.

10. Perform data analysis and observations that aim to reveal the root cause of nonconformities and service failures.

11. Monitor the Key performance indicators for the operations and support functions, including analyzing, setting corrective actions and following up to ensure that we achieve the set targets for the Key performance indicators

Education

Bachelor's degree, Electronics & Communications Engineering
  • at Misr University for Science & Technology MUST
  • August 2010

Electronics & Communications Engineering

Specialties & Skills

Quality Assurance
+Endorse 1
Windows 98/ME/XP/VISTA/7
+Endorse 0
Microsoft Office
+Endorse 0

Languages

Arabic
Expert
English
Intermediate

Memberships

Jordan Engineers Association
  • عضو عادي
  • April 2011

Training and Certifications

C/SKD Quality Management Training (Training)
Training Institute:
LG Electronics – South Korea
Date Attended:
January 2013
Training Course on all lines of production in the factory of electrical appliances (Training)
Training Institute:
Bahgat Group of Companies - Egypt
Date Attended:
June 2006
Technical Training on the new models of Ref/WM (Training)
Training Institute:
LG Electronics - Dubai
Date Attended:
April 2016
Duration:
50 hours
Technical Training on the new models of Ref/WM (Training)
Training Institute:
LG Electronics - South Korea
Date Attended:
May 2015
Duration:
60 hours
Training Course on all lines of production in the factory of electrical appliances (Training)
Training Institute:
Bahgat Group of Companies - Egypt
Date Attended:
June 2006
Wimax Fundamentals (Training)
Training Institute:
SMARTEC – EGYPT
Date Attended:
June 2009
C/SKD Quality Management Training (Training)
Training Institute:
LG Company – Korea
Date Attended:
January 2013
GSM & GPRS (Training)
Training Institute:
Cyber Soft – EGYPT
Date Attended:
June 2007
Training in the Department of maintenance of networks and computers (Training)
Training Institute:
Petra International Publishers - Jordan
Date Attended:
July 2005
Wimax Fundamentals (Training)
Training Institute:
SMARTEC – EGYPT
Date Attended:
June 2009
GSM & GPRS (Training)
Training Institute:
Cyber Soft – EGYPT
Date Attended:
June 2007
Training in the Department of maintenance of networks and computers (Training)
Training Institute:
Petra International Publishers - Jordan
Date Attended:
July 2005

Hobbies

  • كرة القدم