Business Consultant - Transformation & Strategy
APCOA Services Group
Total years of experience :33 years, 11 Months
Operating within PMO environment, the MATRIX programme is a comprehensive business restructuring and strategy building programme with three fundamental objectives: to identify short term potential efficiency improvements, to redefine the business operating model and to formalise strategic direction for the UK Services Group
• Appointed to review the country business strategy and to develop a business model for future business operations to include staffing, investment appraisals, contract management and all allied financial management. Formalised the short to medium term savings to remain competitive including long term sustainability and growth targets
• Working directly with senior management, key stakeholders, Group CEO and UK Board to ascertain a new integrated organisational model for UK & Ireland including future business strategy to maintain competitiveness and profitability in contract management
• Created MATRIX organisational framework which allowed APCOA to retain its talent pool and optimise output by strategically utilising resources across UK and Ireland
• Producing dashboards and presentation documents to summarise complex data sets, highlight key findings, convert and deliver information into a meaningful massages to the stakeholders
• Delivering findings and recommendations to the project steering committee comprising of the Group CEO and UK board to support decision making
• Production of detailed project scoping work plans for each pre-identified segment with optimisation potential in short term to support MTP
• Managing and monitoring the Project Managers to ensure the progress and implementation of efficiency initiatives to each per-identified work stream within the project scope
• Support innovations to setup new revenue streams through TAM across business units
Key Achievements & delivered Projects:
• Matrix, (Jan 2013 - Mar 2015) ¬- Group Project - UK & I, delivery of BFI, TOM, OD, overhead savings £6.1m pa. Integration of UK & Ireland Time & Attendance (T&A) Payroll, IT, operations and delivery of Europe wide 19 transformation projects across 14 countries
• Heathrow T2 Car Park (Jun 2015) £600m project, Revenue MIS delivery and Compliance
• CSC (2014/15) UK & I Customer Service Centre IT systems (CRM/ISO27001 & DPA) integration
• DR (Feb 2015) IT & Ops DR backup system & process map implementation for CSC/Heathrow
• Advised company in gaining essential environmental, quality and health & safety licences to comply with EU regulations in order to operate in the renewables and Oil & Gas industry
• Implemented and manage operational excellence and continuous improvement quality management systems projects
• Guidance to technical, planning & scheduling experts in upstream and downstream spaces
• Evaluating, monitoring and reporting the operational KPIs and risk mitigation plans
• Auditing and validation of all operational SOPs’ suitability to comply with regulatory change
• Analysing and monitoring CSR goals in accordance with corporate vision and values
Key Project Deliveries & Achievements:
• Formulated UK lead green energy technology PPP/PPI project rollout and energy sales strategy in Waste to Energy (WtE) domain, consists of 48 sites X 10MW plants - October 2016 - £500m (Soverign grant and/or PFI loan application in process)
• Introduced renewable energy compliance for government incentives (RTFCs, ROCs) £3m pa
• Implemented plastic recycling incentives PNRs gaining 20% extra profits - May 2016, £400K pa
• Formalised UK & international strategic procurement P2P & B2C contracts, £30m - July 2015
• Lead new inward investment JV project negotiations from the Middle East £500k - June 2015
• Implementation of group wide QMS lead SLAs and KPI delivery and monitoring matrix through the utilisation of Balance Scorecard methodology
• Leveraged various techniques (Lean, COSO, Balance Scorecards & QMS) to implement best practice controls for Enterprise Risk Management, Asset Protection policies and procedures that identify and minimise potential financial losses to the company
• Establish and maintain control of regional Quality System elements, such as data trend analysis, change control, deviation management, investigation management, corrective and preventive action (C&PA) system, and harmonisation of those processes and systems with PDD global Quality Systems and regulatory readiness
• Sole responsibility to update and manage the UK Risk Register for over 100 contracts
• Assisting in the development and maintenance of the Code of Conduct and various ethics-related policies and procedures, including anti-corruption, anti-bribery, gifts and entertainment, and conflict of interest policies
• Managing a team of 14 direct reporting auditors and 12 support professionals across UK finance & operations
• Liaising with third party suppliers to maintain and/or re-attain ISO 9001 accreditations
• Directing all internal audits, representing and assisting all statutory external audits on behalf of the company
• Presenting of high level data, trends of activity, resolutions, progress, exception reporting to define 'best/worst' performing contracts, and escalation of issues to the Board Audit Committee
• Keeping management & staff abreast of developments via electronic "Dashboard" updates
• Auditing, analysing and relaying periodic SLA, financial and operational KPIs to assist all sector heads attain the corporate targets and objectives for a cash flow circa £500m in UK
• Management of H&S, Incident & Accident reporting database and procedures to track activity trends or breach of best practice
• Monitoring to examine the efficiency, effectiveness of processes, compliance policies, financial controls, improvements & performance at all levels of management in their stewardship of resources
Key Achievements & Delivered Projects:
• PCI - DSS & (currently GDPR) DPA (August 2013) - UK project, Payment Card Industry (PCIDSS) compliance, Risk Control Self-Assessment (RCSA) c.850 locations, 21m transactions annually
• Dynamic Tariff Yield Management (DTYM), UK (Dec 2009-Apr 2012) ¬ - Gatwick & Heathrow Airports, revenue optimisation & compliance initiative (ROI), increase £180m pa to £220m pa
• ADNEC, F1, Abu Dhabi, UAE (Feb 2009-Nov 2010) ¬- £4m EBITDA- Contractual governance
• Enable - ERM/ ISO31000, RCSA, DPA & ISO - QMS, UK (Aug 2007) ¬ - Group project savings £1m
• APCOA Group (M&A) project compliance, London, UK & Europe, Germany (Jun 2007) - €850m
• Local Gov. Organisation, UK (Sept 2006) - Contract implementation revenue £90m/5 years
• Played a pivotal role in a JV deal with Planet Hollywood in formulating revenue audit and reporting process
• Lead the disposal of two high profile London assets valued £49m & £117m to enhance balance sheet position
• Assisted the company in refinancing and leveraging the debt to a manageable position, advancing the share value from £0.081/4 to £1.56 within an interim financial period term
• Responsible for 12 UK & international casinos including 36 F&B outlets, generation of periodic management accounts for a turnover of £180m pa
• Centralised, streamlined and managed a team of 3 internal auditors and 11 accounting staff members
• Conducting regular reviews and UK GAAP analysis to validate existing processes, procedures and making recommendations for improvements in accordance with regulatory changes and best practice
• Rationalised the finance mechanism reducing the time taken to prepare monthly management and statutory accounts by 7 working days
• Assisting the Group Financial Controller in the annual budgeting process, reconciliation and completion of group quarterly VAT returns submissions and the interim & annual statutory group accounts consolidation
Key Achievements & Delivered Projects:
• Sun Accounting (Mar 2005) System upgrade & roll out, Finance, Inventory & Payroll
• Les A, UK (Feb 2005) - £117m, disposal of asset to leverage group debt refinancing
• T&A (Sept 2004) UK Staff Payroll & Time & Attendance system implementation engagement
• ROI & ROO Gage UK (Aug. 2004) £500k Corporate hospitality membership utilisation
• 50 St James, UK (June 2004) - £60m, joint venture with Planet Hollywood UK
• LCI (Jan 2004) organisation wide introduction and implementation of SOX404 framework
• Palm Beach, UK (Jan.2003) - £49m, facilities refurbishment/upgrade and disposal of asset
• LCI Finance (Jan 2002) Restructuring of Club Admin, AP, AR and Management Accounting and reporting teams, centralised processes, downsizing of resources - costs savings £300K pa
• Aladdin, Las Vegas, US (Sept. 2001) - £400m, post Chapter 11 refinancing of UK debt £220m
• Producing monthly & annual UK & international multi-site stock reconciliation and variance reports
• Responsible for the reconciliation of long-running disputed, complex, multi-currency local & international debtors and creditors accounts, enhancing company cash flow by £4.8m
• Maintenance and reconciliation of 17 multi-currency bank accounts including revaluation of all foreign currencies
• Devised and implemented financial document management and archiving system processes for the Head Office
• Producing monthly performance analysis of business activities including CAPEX & OPEX monitoring reports
• Managed a Grade II listed building renovation costing £5m including project finance, budget, quality and time
• Carrying out general accounting procedures and periodic trial balance for turnover exceeding over £2m pa
• Responsible for ensuring the profitable management of a property portfolio on behalf of the owning company
• Ensuring AML & KYC compliance measures, transparency of documents for audit inspections from authorities
• Business risk assessment and revenue protection measures to adhere to FSA's regulatory, asset protection and insurance requirements for annual turnover in excess of £50m
• Buying and selling multiple leading international and European currencies, setting currency rates for market
• Managing relationships with clients and external financial organisations to facilitate smooth running of the office
• Managed a fleet of 250 luxury vehicles available for lease, self-drive and chauffeur-driven services
• Instrumental in winning and delivering a passenger road transfer contract to British Airways and Lufthansa from Bahrain to KSA via causeway
• Preparing periodic regional revenue statistics reports and managing a team of 15 direct reporting staff members
• Played a pivotal role in expanding the services in the Kingdom by championing operational excellence and opening 3 branches within 8 months from entering in a highly competitive market
• Actively participated in local market surveys and lead marketing campaigns in promoting leasing and rentals services to corporate and retail sectors
• Excelled from Management Trainee to night audit, income audit, cost control and Accounts Receivable functions
• Strongly contributed in the automation of the NCR's HPM system across 3 hotel properties
• Reduced hotel's receivables by 55% form Pak Rs.20m to 9m with reduction in average debt days from 40 to 25
ACPA Associate Certified Public Accountant UK ACPA - 2007
MBA Corporate Strategies Specialisation (First Class) Research thesis: Global Retail Strategies
