IT Technical Support Specialist
ALFANAR Co.
Total years of experience :15 years, 8 Months
• Offering Remote Assistance for more than 3000 End users.
• Remote installation of software’s and Troubleshooting.
• Supporting End Users Remotely through Remote Access
• Remote acess through Remote Desktop, Damware &Microsoft Lync, Skype fo business, sccm, anydesk, Teamviewer
• Installation & Configuration of various software’s like, Navision, Primavera, Softphone, Cisco Communication.
• Deployment of windows7, 8.1 & 10 Operating System.
• Configuring & troubleshooting Microsoft office lync for live chat & Video conference & Desktop sharing.
• Unlocking & resetting SAP & C4C passwords
• Installation Configuration, Modification & Troubleshooting CISCO Communication Software.
• Configuring outlook for Apple, Iphone, Ipad and Smart Phones
• Troubleshooting & Configuring WIFI Networks.
• Creating and deploying image for various models of PC’S & Laptops.
• Offering physical support if not possible to connect remotely.
• Providing Internet Access & VPN to End users.
• Escalating the cases to other levels if it belongs to their group.
• Installation & configuration of local printers, Network printers and troubleshooting.
• Installation of Cisco web communicator software.
• Troubleshooting Network related problems.
• Installation of unified Cisco Video advantage software to Enable video conference through IP phones.
• Installation and Configuration of new PC’s and Laptop’s
• Setting up of wireless Multimedia Projectors during the time of meetings.
• Offering Remote Assistance for more than 2, 500 End users.
• Remote installation of software’s and Troubleshooting.
• Supporting End Users Remotely through Remote Access
• Remote access through SMS, Remote Desktop, Remote assistance, Dame ware.
• Providing support to the End user’s through Remedy services (SSRS )
• Configuring and troubleshooting Microsoft Office Outlook remotely.
• Configuring & troubleshooting Microsoft office Communicator for live chat & Video conference.
• Configuring & troubleshooting for domain problems.
• Troubleshooting Web Browsing problems.
• Scanning PC’s for Viruses like Spywares & Malwares.
• Troubleshooting & Configuring WIFI Networks.
• Rendering services for Kiosk Machines for Employee Self Services.
• Maintaining and updating I.T. Database.
• Creating and deploying image for various models of PC’S & Laptops.
• Offering physical support if not possible to connect remotely.
• Configuring and installing IP Phones..
• Providing level1 & level2 support to End users.
• Escalating the cases to other levels if it belongs to their group.
• Installation of local printers and troubleshooting.
• Troubleshooting of network printers.
• Configuring and troubleshooting user account profile.
• Providing support for live conference and telepresence
• Escalating Cisco IP phone support to the concerned IP phone support group.
• Troubleshooting Network related problems.
• Installation of unified Cisco Video advantage software to Enable video conference through IP phones.
• Installation and Configuration of new PC’s and Laptop’s
• Setting up of Multimedia Projectors during the time of meetings