IT Specialist
almasry alyoum newspaper
Total years of experience :13 years, 1 Months
-Works on Help Desk Tickets that come in via phone or email .
-Monitor and manage system alerts and notifications, and respond accordingly through service tickets.
- Installing OS and strong troubleshooting experience ( Windows 7, 8.10 )
- Installing and troubleshooting Software client .
-Virus/spyware removal.
-Installing and troubleshooting network Printers.
- installing and strong troubleshooting experience in MS Office applications, MS Outlook troubleshooting including creation and management of PST files, calendar/contact issue and general account troubleshooting.
-Installation Windows Server 2008.
-Active Directory Knowledge create new user accounts, create groups and assign privileges.
- DHCP server for allow and deny filter .
- IT Network infrastructure Lan TCP/IP connectivity.
-Wireless Installing and troubleshooting ( Aruba Wireless 93 ) and (Forti Ap 221C )
Elan is a company agent for " Vigor DrayTek", "Proxim"
-Network management, configuration and troubleshooting .
- VPN Configurations and troubleshooting.
-VOIP Router configuration and troubleshooting.
-IPBX configuration and Troubleshooting.
-IP telephone Configuration and Troubleshooting.
-Firewall "UTM" configuration Rules, bandwidth limit and CSM "web Filter, URL Filter ".
-Wireless indoor installation and troubleshooting.
-Wireless outdoor "PTMP and POP Proxim " configuration and Troubleshooting .
Example projects:
Barak Optics (VPN, VOIP using Draytek).
Joly Optics (VPN using Draytek)
Abou Shakrah (VPN using Draytek) .
El ezzaby (VPN, Voip using Draytek).
El Zaton Hospital and El Fatimyah Hospital (UTM Firewall).
Katemeya Heights, Damietta Port and Grand Azoure Sharm (WIFI PTMP using Proxim).