SME (subject matter expert)
Careem
مجموع سنوات الخبرة :1 years, 4 أشهر
- responsible for SLA, Csat, and IR for CSR, s
- giving one to one meeting to the team
- make sure for the CSR adherance
- Training the new comers, participated supervise the training workshops to improve the training phase
- Analyzing the data and problems received by captains and creating reports with findings
- Participated and implemented in process management for a start-up department
- Participated in creating Global knowledge base for the middle-east regions