Customer Service Associate
Amazon Development Centre
Total years of experience :6 years, 4 Months
Make proper and necessary escalations.
Performing daily assigned duties by the management.
Maintaining customer satisfaction reports.
Build and maintain good relationship with customers.
Help around with ideas to improve customer experience in turn improves the productivity of the company.
Make recommendations to management based on customer issues.
Provide administrative support and assistance occasionally.
Managing customer based operations and ensuring smooth operational flow.
Create and maintain weekly analysis reports.
Provide training to the new employees.
ACHIEVEMENTS:
Promoted as Process Analyst via Internal job posting.
Achieved targets and metrics much higher than expected performance.
Manage the issues of inbound calling customers.
To handle all escalated Level 2 Customer issues voice calling based.
Recording customer inquiries by documenting inquiry and response in customers' accounts.
Improving quality service by recommending improved processes
Identifying new product and service applications.
Support customers on all kinds of trouble shooting.
Handle Escalations.
Use Diagnostic methods and tools to resolve customer issues.
Work with different teams and help them achieve targets
ACHIEVEMENTS:
Awarded as best Metric Performer in the Line of Business.
Certified as Best Performer in Customer Support.
RESPONSIBILITIES:
To handle all customer complaints regarding service and orders
Escalate all organization related issues to proper departments.
Responsible to handle the queries in a better way and provide satisfactory resolutions.
Insure the satisfaction of customers.
Make daily work plan to ensure the quality services.
ACHIEVEMENTS:
Got promoted with appraisal within 1st year of the tenure.
Helped build new strategy for company to resolve customer queries in earliest possible means.
Passed out Graduation with First class score