Mohammed Abdul Qaliq, Customer Service Associate

Mohammed Abdul Qaliq

Customer Service Associate

Amazon Development Centre

Location
Saudi Arabia
Education
Bachelor's degree, Business Administration
Experience
6 years, 4 Months

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Work Experience

Total years of experience :6 years, 4 Months

Customer Service Associate at Amazon Development Centre
  • India - Hyderabad
  • September 2013 to September 2015

Make proper and necessary escalations.
Performing daily assigned duties by the management.
Maintaining customer satisfaction reports.
Build and maintain good relationship with customers.
Help around with ideas to improve customer experience in turn improves the productivity of the company.
Make recommendations to management based on customer issues.
Provide administrative support and assistance occasionally.
Managing customer based operations and ensuring smooth operational flow.
Create and maintain weekly analysis reports.
Provide training to the new employees.


ACHIEVEMENTS:

Promoted as Process Analyst via Internal job posting.
Achieved targets and metrics much higher than expected performance.

Customer Support Professional at SITEL India Pvt Ltd.
  • India - Hyderabad
  • August 2012 to July 2013

Manage the issues of inbound calling customers.
To handle all escalated Level 2 Customer issues voice calling based.
Recording customer inquiries by documenting inquiry and response in customers' accounts.
Improving quality service by recommending improved processes
Identifying new product and service applications.
Support customers on all kinds of trouble shooting.
Handle Escalations.
Use Diagnostic methods and tools to resolve customer issues.
Work with different teams and help them achieve targets


ACHIEVEMENTS:

Awarded as best Metric Performer in the Line of Business.
Certified as Best Performer in Customer Support.

Customer Service Coordinator at Issa Binladen Org.
  • Saudi Arabia - Jeddah
  • March 2008 to May 2011

RESPONSIBILITIES:

To handle all customer complaints regarding service and orders
Escalate all organization related issues to proper departments.
Responsible to handle the queries in a better way and provide satisfactory resolutions.
Insure the satisfaction of customers.
Make daily work plan to ensure the quality services.

ACHIEVEMENTS:

Got promoted with appraisal within 1st year of the tenure.

Helped build new strategy for company to resolve customer queries in earliest possible means.

Education

Bachelor's degree, Business Administration
  • at Osmania University
  • April 2015

Passed out Graduation with First class score

Specialties & Skills

operations
Travel Logistics
Customer Handling
Hardware
Network Hardware
Computer Applications Proficient
Customer Eccentric
Customer Handling

Languages

English
Expert
Arabic
Intermediate
Hindi
Expert
Urdu
Expert
Persian
Beginner

Training and Certifications

Digital Marketing (Training)
Training Institute:
Google India Pvt Ltd
Date Attended:
February 2015
Bachelor of Computer Applications (Certificate)
Date Attended:
January 2012
Customer Focus And Handling (Training)
Training Institute:
Amazon Development Centre
Date Attended:
September 2013

Hobbies

  • Outdoor Sports
  • Books
  • Movies And Documentaries
  • Indoor Games
  • Traveling