Enterprise Content Management Specialist
SquareOne Technologies
مجموع سنوات الخبرة :9 years, 8 أشهر
Software Industry, Reporting to Project Manager, Member of more than 30 teams of highly qualified consultants and
developers.
* Main responsibilities:
- Providing specialized support for ECM technology components, including day-to-day monitoring and analysis of system
operation, security and business continuity.
- Ensures scheduled maintenance operations and tasks are performed as required.
- Coordinates and implements all departmental ECM application software installations and patches, including appropriate
testing and notification of stakeholders.
- Coordinates the implementation of new ECM initiatives and major revisions between IT staff, clients, and vendors.
- Assist in executing ECM operating policies, procedures, and standards and ensures adherence by documentation and
evaluation of client feedback.
- Learns, understands and assists with documentation of client business processes related to support of current and future
ECM implementations.
- Communicates problems and issues to concerned key stakeholders, including IT and client management, IT Client
Specialists, development teams, and clients.
- Evaluates documented resolutions and analyzes trends for ways to prevent repeated future problems.
- Collaboratively prioritizes, schedules, and administers all instances where ECM system enhancements and defect
resolution are required.
- Conducts research and monitors market trends in support of future ECM expansion including development and purchasing
efforts.
- Provides support for the testing of new and existing ECM software applications under development or consideration for
purchase.
- Assists with the development of specifications, process models, written procedures, and charts to support department ECM
application purchases.
- Perform related duties as assigned
Manage and Configure OnBase on Multiple Projects:
EMAAR, ADNIC, ADMA, Emirates Insurance, NASCO, MASDAR, TransAD and others
Presales, Support and Training for our Customers.
* Main achievements:
Deliver ADMA, NASCO Handling 2 new Projects,
OnBase Certified Installer (OCI)
OnBase Certified Workflow Engineer (OCWE)
OnBase Certified Workview Engineer (OCWV)
OnBase Certified API Developer (OCAPI)
Customer Service Industry, Training for the Up Q Technical Support Team
- Provided first-level technical support to end-users on proprietary software and applications including installation basic
usage and appropriate service level to warranty.
- Performed troubleshooting techniques over the phone or via web messenger to identify and resolve issues.
- Established patterns to reoccurring issues and provides input to development teams.
Education Industry, Reporting to CEO, I manage a team of 1 qualified Marketer and 1 Intern.
* Main responsibilities:
- Setting marketing plans, coordinating marketing campaigns, branding the academy, submitting reports to the CEO
- Assisting team members with day to day marketing tasks and coordinating marketing projects and activities as requested.
- Prepared and presented weekly reports, post-event analysis, and strategy proposals to management.
- Prepared presentation materials, trade shows, customer communications, and assisted in creating marketing plans.
- Traveled and conducted in-person presentations and group meetings to provide information about the Academy
- Supported the development and implementation of the Marketing plans to creatively promote products and programs.
- Coordinated various marketing plans with marketing managers and support staff.
- Maintained open lines of communication with organizations while providing satisfying answers to their requests.
- Assisted in representing the academy in different branding activities - Professional events, education exhibitions,
marketing conferences, and meetings.
- Troubleshoot technical and delivery issues with corporate technology to maintain optimum user experience.
* Main achievements:
Increased income by 30% over 12 months increased our community by 200% over 12 months, recruited 1 marketer and
finished of training 1 fresh graduated student.