Acting Manager
Riyad Bank
مجموع سنوات الخبرة :16 years, 10 أشهر
Crafted an impressive growth path rising from the position of Trainee to Acting Manager within a short span of time.
Designation Chronology:
•May 2009 - Present: Acting Manager
•Sept 2008 - Dec 2009: Relationship Officer
•March 2008 - Aug 2008: Senior Customer Service Officer
•Sept 2007 - Feb 2008: Trainee
Highlights
• Played a pivotal role in handling eight branches of the Golden Service Center.
Key Projects to Credit
•Expanded a web base database system for "RESEARCH CENTER".
Key Responsibilities
•Strategizing, managing, and expanding entire business area as per bank goals/ strategies. Supporting rapid sales growth through development and implementation of promotional activities with a high level of efficiency, quality and cost effectiveness.
•Scrutinizing external emerging developments, and evangelizing new technologies, standards and methodologies that have a positive impact on the organization's bottom-line and quality of service.
•Evaluating the strengths, weaknesses, opportunities and threats within the region relating to the company’s products and services, affected short and long term counter measures to neutralize competitor strategies.
•Managing and providing a clear direction for the team in support of business objectives and allocating tasks within and across departments, anticipating issues, dealing with problems and working towards an effective solution.
•Developing appropriate plans for execution of promotional activities to enhance product visibility and make pleasurable experience for customers.
•Presenting a customer friendly image to clients, forging long term business relationships as a key impetus to improve market share of the company.
•Establishing overall directions, process flow and standards in the branch to deliver targeted results, ensure all service clauses are duly adhered to and all complaints are addressed within a reasonable time frame.
•Organizing on job training for all new trainees in the golden service department in eastern region. Ensuring vigorous worthiness evaluation and risk assessment of customers, prior to any introduction to bank’s management.
Key Responsibilities
•Ascertained client specific requirements and providing personalized services enabling optimum satisfaction and achievement of business targets simultaneously ensuring long term retention of customer relationships.
•Promoted customer relations by providing premier customer satisfaction, developed good rapport with the customers and responded promptly to customer issues/problems and identified areas of improvements in customer service.
•Analyzed customer needs to establish a customer-intimate business environment, proposes and implemented turnkey solutions.
•Evaluated permissible credit limit for clients, post examination of all related documentation, preparing agreements /credit analysis report.
•Projected a highly professional and customer friendly image to customers, thus maintained long term business relationships as a key impetus to expansion and growth.
•Demonstrated sound knowledge of all bank products and services, providing appropriate information to the customers.
Key Responsibilities
•Assembled rapport with the customer, structuring a steady, long-lasting relationship and achieving financial goals. Advised clients on how to invest, budgeting their finances and preparing comprehensive plans.
•Developed long term relationship and loyalty towards bank amongst the clientele by providing outstanding customer service with periodic follow up on financial services and banking transactions.
•Met customer satisfaction parameters of all clients, defined and monitored service standards, analyzed results to ensure competent and consistent customer service. Assisted the Relationship Managers in identifying, developing and managing client relationships. Submitted call reports of customer meetings for approval.
•Arranged weekly and monthly reports of all credit accounts and provided reviews to the upper management to assess variances and take necessary action for all emergency accounts.
Key Responsibilities
•Gained extensive experience in areas of check verification and clearance, back office transactions (currency exchange and customer account management) while assuring strict adherence to banking policies and procedures.
•Examined and re-verified tellers’ daily journals and other accounting to ascertain transactions are efficient/ effective, accounting is accurate and complete.
•Ensured accurate maintenance of files including classification, sorting, filing and storage of documents.
•Guaranteed all service clauses are duly adhered to and all customer complaints are addressed within a reasonable time frame.
Previous Professional Experience
•June 2006 - Jan 2007: Trainee, Chamber of commerce and Industry, Eastern Provision
•2006: Member of Marketing team and leader, Saudi Energy Forum and Exhibition
•Jul 2004 - May 2006: Call center agent, Saudi Arabian Airlines.
Highlights
•Awarded a certificate in providing Passenger Services-I and Basic Auto Reservation at Saudi Arabian Airlines in the year 2004.
The CPFP is the first Saudi designation in the financial advisory industry and more than 240 Saudi bankers have enrolled in the program since its inception. The program covers areas of relationship skills, personal financial analysis, fundamentals of investments, alternative investments, legal aspects, non-financial risk management, and a final integration workshop & exam.
2006, Intern with Chamber of Commerce, Eastern Area Highlights • Acted as a sole point of contact in working as a member of marketing team and a leader in registration team for the most efficient event held in 2006. Training and Certifications •Introduction to computer Applications •Principles of MIS •System Analysis and design I and II •Business Database Management •Management Support Systems •Information Resource Management •E- Commerce I and II •Principles of Management •Strategic Management •Organizational Behavior •Business Communication Skills •Technical Report Writing •Accounting I and II •Economy I and II •Finance.