Lease Customer Care Manager
Budget Rent A Car
مجموع سنوات الخبرة :10 years, 10 أشهر
• Training, motivating, and leading after sales teams to achieve set objectives and targets.
• Maintaining contact with clients to obtain customer feedback regarding product/service quality.
• Assist clients in resolving issues and complaints concerning purchased products or services.
• Build and establish good work relationship with clients to facilitate increased patronage and revenue.
• Monitoring contract details to notify clients of pending expiration and help process renewal.
• Organize promotional and marketing campaigns to create awareness and product publicity.
• Supervise the operations of after sales teams to ensure set targets are met.
• Develop and implement strategies effective for ensuring a satisfied clientele and increased returns.
• Liaise with other sales departmental heads to discuss business plans necessary for enhancing sales performance.
• Direct and coordinate the customer service operation of a team to ensure clients are tended appropriately in line with set customer service standards.
• Develop and optimize support and service processes, tools, and systems.
• Oversee all post-sales services provided to clients to ensure customer satisfaction.
• Maintain an up-to-date knowledge of job operations by conducting research and participating in educational programs.
• Provide periodic reports to management on all after sales activities.
• Ensure compliance with all general and company policies when carrying out job duties.
Zonal Supervisor:
• Provide assistance to newly joined Customer care executives to achieve Management goals.
•Supervision of inside operations at respective locations.
•Bridge the gap between Front Line Executive and operations.
•Managing IT installations and determine the attendance or presence of staff in the location.
•Monitoring vehicle availability and condition.
•Periodic customer evaluations.
•Over Due & Un-Paid submissions to legal department.
•Special Booth for Cooperate customers or advance booking.
•Reporting management the feedback of ex-customers in writing customer wise.
•Daily cash deposits and POS payment report.
•Conduct weekly financial, operational audits report.
•Operational training and support to the staff.
Regional Sales Executive:
•Develop New Long Term Vehicle Leasing Business By Accomplishing of Complete Analysis For Short Term And Long Term Planning, Competitor Analysis, Market Demand And Target Segment.
•Develop New Market Opportunities & New Reliable Clients.
•Develop Proposal; Negotiate Prices And Services With Customers, Close Deals By Maintaining Company Margins.
•Maintain & Enhance Positive Relation With The Existing Clients.
•Coordinate With Different Region/s Kingdom wide To Provide Best Service and Deliveries of Vehicles on Time.
•Coordinate With Operation Team & Customers To Ensure Smooth Operation.
•Price Analysis and Service Analysis for Competitive Brands.
•Helping Accounts and Collection Team in Collection and Clear Outstanding To Achieve Their Monthly Target Collection.
•Designing Pipeline for Regional Sales and Leads Management and Projections Sheets for the Year.
• Demonstrating a professional and competent approach to work, in relationships with
management and other staff, and with customers.
• Monitor car inventory and availability.
• Coach staff to ensure they hold the necessary skills and have the correct procedures and policy to provide services consistent with the Company’s values.
• Supports staff to achieve their sales targets.
• Supports management with the development and implementation of staffing schedules based on business, demands and transaction levels.
• Ensures all Quality Assurance standards are maintained.
• Handles corrective Action when necessary.
• planning and organizing up-sales, Conflict resolution and negotiating in case of customer disputes.
• Fleet control.
I had worked as an intern, and also completed by project in Systematic Investment planning.