محمد أحمد محي الدين

Implementing Microsoft Products, Installations & supporting and managing all the software
and hardware.
 Responsible for training and support for users with multi-protocol supporting Windows XP
Professional, windows vista, Windows 7, windows 10 systems.
 Installing and managing Active Directory & Mail services.
 Responsible for daily assigning tasks to PC specialist for troubleshooting of employee
computers Orchestrated system backups and recovery on a daily.
 Installed & configured Symantec Antivirus Enterprise edition and Symantec SMTP contents
filtering on the network to scan all desktops for viruses prevent Viruses from infecting
computers via email as well as provide live updates & definition files.
 Performing all aspects of daily Notes administration such as creating and deleting users
ID’s, setting up user access databases, and monitoring server performance
 Creating mailboxes, security option, configuring Internet mails, relaying security, mailbox
restriction
 Messaging Systems Integration supported installation of connectivity, directory and email
management products.
 Provide day-today support for end users.
 Company-wide computer upgrades, monitored computer performance, and coordinated
maintenance of all equipment’s hardware & software.
 Configuring and installing all new Computer hardware and software.
 security patches by using group policy within Active Directory (The quickest way for auto-
update on network for workstation Windows XP, Windows 7 and Windows 10)
 Deployed Group policy for corporate and OU based for restricting the CD-ROM, Hard drives,
and removable drives for protecting UN-authorize used of these devices.
 Cisco Routers and Switches configuration IP Routing Switching and Trucking.


Work Experience.
1) Company: - UITC (ALFAHHAD GROUP)

Installation and Configuring of Desktop/Workstations/Servers/MS-Outlook, Creating Mail Accounts,
Configuring Active directory Deploying All Application Software and Updates through Group Policy,
Installing and configuring Clients in the domain and Configuring Domain Authentications.
Installation of all types of software, Desktops, Finger Print Sensing Devices & Peripherals, Installing
Office 365 and Configuring Outlook Performing Daily and Monthly backups, Maintenance of
Systems, Switches, RF & Fiber Links, VOIP Phone, File and printer sharing and Uniflow Printing
Services, IP configuration (TCP/IP) and Uniflow Printing Services. To provide Support Network
Management under Symantec Endpoint Protection antivirus & Patch Management through group
policy. To provide IT services to the customer including vendors, for Remote Users Supporting
Remotely through SCCM or AnyDesk and Resetting Local Admin Passwords using LAPS,
Troubleshooting software resources and LAN Setups

Troubleshooting & Maintenance of Desktops, Laptops, printers, scanners and all other IT Hardware
& Network Equipment’s. Creating and Deleting Mail Accounts, Installation all types of software &
Updates, Performing Daily and Monthly backups, Maintenance of Systems. Internet Sharing, Printer
sharing & Mail Configuration in MS-Outlook 2003, 2007, outlook Express & Office 365.
Troubleshooting all desktop & server operating systems and hardware. Configuring Remote access,
VPN, Wireless Routers, & Cable Modems. Assisted end users.
4 ) Company: - IMT (Information Management Technologies Co)

Installation and Configuring of Desktop/Workstations/Servers/MS-Outlook, Creating Mail Accounts,
Configuring Active directory Deploying All Application Software and Updates through Group Policy,
Installing and configuring Clients in the domain and Configuring Domain Authentications.
Installation of all types of software, Desktops, Finger Print Sensing Devices & Peripherals, Citrix
Client Installation, Performing Daily and Monthly backups, Maintenance of Systems, Switches, RF
& Fiber Links, VOIP Phone, File and printer sharing, IP configuration (TCP/IP). To provide Support
Network Management under Symantec Endpoint Protection antivirus & Patch Management through
group policy. To provide IT services to the customer including vendors (Handling According to
SLA).Troubleshooting software resources and LAN Setups, Training End Users