Branch Manager
(Confidential)
Total years of experience :25 years, 1 Months
- Establishing New branch.
- Recruiting all sales and technical teams.
- Train sales and technical staff.
- Support sales team to enhance their productivity.
- Clients support and presentation.
- Achieve the branch target.
• Create new production opportunities through my strong relations, contact and network.
• Leading a team of 5 marketing executives and motivating them to achieve their sales targets.
• Responsible to achieve a sales target of 5 million per year for myself and 25 million as a team.
• Maintaining a strong relationship and regular visits to my clients to insure our best quality services and continuous technical support.
• Following up with our corporate accounts to guarantee the maximum renewal percentage and to create new production channels from our client’s network.
• Managing all underwriting technical matter that includes motor, FGA and Marine, also a strong knowledge in medical schemes and details, continuously maintaining a better underwriting methodology and control system to avoid technical errors and violations.
• Managing all claims technical issues, negotiations with customers, minimizing claims loss, monitoring loss elements, issue and analysis monthly claims reports such as loss ratio claims outstanding, recovery.
• Business development: continuously maintaining a strong relationship with our big and corporate clients monitoring their policies and insurance needs.
• Improving production : opening new business channels whether by approaching new corporate customers or including new big well known brokers .
• Reducing claims : By maintaining a high level of underwriting standards and claims following up.
• Managing salesmen & brokers : Continuously monitoring the branch brokers and salesmen production, highlight and fix production issues and weaknesses, and giving solutions to those agents of un proper portfolios.
• Reconciliation and collection with corporate customers and brokers.
• Set up new insurance & claims system with regards to NFPC insurance related policies, renewals, amendments and claims. Created lists of all assets and resources based on insurance category and maintained updated insurance database.
• Led a team of three insurance coordinators in Abu Dhabi, Dubai & Sharjah to control all insurance & claims processes in the group.
• Reviewed terms & table of benefits for the previous year to develop medical insurance plans for the forthcoming insurance period.
• Reviewing all other general insurance policies terms, conditions, coverage and rates to secure the perfect coverage for the group’s assets & resources.
• Analyzed market trends for selection of best medical & general insurance plans; prepared insurance budget and finalized insurance policies contracts. Maintained updated records pertaining to medical insurance benefit & all other general insurance policies.
• Submitted reimbursement claims & followed-up with insurance companies.
• Managed various aspects of vehicle insurance including disposal & replacement of vehicles.
• Coordinated with insurance companies with regards to Claims requirements, Accidents survey, Additions inspection, Reconciliations, Renewal Requirements, Amendments, Payment type and offers.
• Worked on CAR & Workmen’s Compensation policies/claims for a sister company of the group called CES Contracting Company.
• Coordinating with finance / accounts departments in terms of assets values, insurers statements of account including premium payments, claims settlements & writing off process.
• Coordinating with HR department for all insurance policies related to employees benefits, and to maintain insurance standard manual.
• Educating the staff with regard to the risks & procedures involved under all insurance policies.
• Focused on centralization of insurance functions through standardization, simplification and automation of related processes.
Accolades
• Played key role in centralizing insurance & claims processes from the corporate office.
• Successfully developed various databases & claims registries for the group's assets and accidents.
• Acknowledged for finalizing claims in Fidelity Insurance worth AED 1, 500, 000/- and workmen's / property all risks / vehicles/ CAR etc worth AED 2, 000, 000/-.
1999 - 2003 I’ve been working in the Medical Department as underwriter and claims processor.
Some of the duties during this period are:
Claims opening - Direct billing & Reimbursement.
Claims processing - Direct billing & Reimbursement.
Pre - authorization requests tracking and following up.
Reporting (loss ratio, claims utilization reports).
Quotation and policy issuance.
Managing some big accounts claims such as (Etisalat, Al Gurair Group, Mashreq Bank).
2003 - 2008 I’ve been working in the motor department as underwriter and claims specialist.
Some of the duties during this period are:
Recovery from & to insurance companies.
Vehicle inspection.
Accident survey.
Repair orders issuance.
Claims Opening and following up).
Claims Handling for both individual and corporate customers.
Claims Settlement to (workshops, agencies, individuals, companies, total loss..).
Reporting (outstanding, recovery, settled claims, pending, …)
Risk analysis. (Such as loss Ratio).
Policies Quoting and Issuing.( including all type of endorsements, amendments).
Managing big accounts like (Al Tayer Motor - National Auto - Al Ghandi Motors)
Debit & credit notes issuance cash receipts, payment vouchers & petty cash.
Auditing our entire company’s (tasks, polices, claims, process, procedures within company’s departments, branches, agents and brokers and rising conformance and / or non conformance reports, examining efficiency and effectiveness) through to-the core
application of the quality system in my last 3 years within the internal auditors team in Oman Insurance Company.
Member of Oman Insurance Company re-engineering team directed by Booz I Allen I Hamilton Consultation since march 2007, through this team am providing “As Is” processes and procedures and high lighting “pain points” then planning what is “To Be” processes and procedures in that smooth way to minimize the errors and accelerate the work flow by reframing the units and/or work automating….etc.
COMPUTER & ENGINEERING BUREAU, JORDAN
Accountant, Aug 1998 - Jul 1999
• Certificate of MARKETING STRATEGY & CUSTOMER CARE held by Brain Power Institute. • Session on CO
• B.Sc. Degree in Administration, Financial & Accounting Sciences, Philadelphia University, Jordan,