Specialist at Card Operation Dept
American Express Saudi Arabia
Total years of experience :5 years, 8 Months
Nov 2008- Present: American Express Saudi Arabia: Specialist at Card Operation Dept.
* Dealing with customer's requests and claims
* Sending Retrieval Request and raising Chargeback
* Working closely with the risk management department
* Review and analyze the supporting documents received from the Acquirer to ensure they fulfill the customer's queries within the specified timeframes for every case.
*Make a final decision in the disputing transactions and raising chargeback accordingly.
* Investigate ATM transactions
* Managing processing local and foreign remittances for debit and credit cards as follows:
1- Payments thru Internet
2- Balance transfer and Credit balance refund from different product of charge and credit cards
* Forcing the rejected transaction on daily basis
* Working on the unidentified payments reports on a daily basis
* Working on Global Network Services (GNS) payments and emergency Cheque cashing
* Working on billing daily cases
Student currently at King Faisal University since 2012
Business Administration - Accounting study from 2006 - 2008 by Modern since and Arts University in Egypt. (for some family circumstances I couldn't complete)