Business development director / sales director
Accenture, Middle East
Total years of experience :14 years, 6 Months
Accenture, Middle East. Dec 2010 - Dec 2013
Business development director / sales director
Accenture is a global management consulting, technology services and outsourcing company to enable the internal and external clients to become high performing businesses
Key Responsibilities:
* Directing, monitoring and evaluating overall activities of the sales team, creating a customized follow up systems, overseeing their performance and motivating them to accomplish sales targets.
* Providing strategic leadership to the organization for the administration, coordination and management of the specific departments/ functions, consistent with organizational goals/ objectives.
* Evaluating decisions of the management, providing special expertise and guidance to the company in its strategic policies. Providing for disclosure and transparency of matters relating to financial situation, performance, ownership and governance of the company.
* Articulating annual business plans, developing and implementing promotional activities with a high level of efficiency, quality and cost effectiveness, to support sales growth and expand the entire business area as per organizational goals/ strategies.
* Devising customized strategic business solutions and monitoring performance indicators, overseeing execution of business strategies in conjunction with functional aspects and client needs, ensuring top line sales goals and bottom line profit goals are met.
* Identifying primary thrust areas of business based on market surveys and analysis, designing and implementing strategic business development measures in order to optimize sales, volume distribution and customer service.
* Conducting customer satisfaction survey and evaluating customer feedback to suggest modifications and incorporating the same in business strategy, thus effecting high levels of sales and achievement of organizational objectives.
* Instituting/directing development/implementation of long term tactics to achieve organization's volume, profit and objectives.
* Researching current market scenario, conducting competitive analysis, capturing new business opportunities, analyzing, preparing forecast reports and submitting the same to the senior sales director for further decision making.
* Keeping abreast of latest technological advancements and utilizing the potential of the same to respond to the distinctive needs of the organization.
Cisco Systems, Saudi Arabia. July 2007 - Nov 2010
Public Sector Service Sales Manager
Key Responsibilities:
* Managed overall activities of the sales, conducted performance reviews periodically and motivated team to accomplish set sales targets.
* Imparted sales training to staff, sharing technical information and provided guidance to achieve established targets.
* Administered all logistical functions for the department, streamlined operations and formulated policies to reduce overheads and enhance profit margins.
* Designed the company's strategic plan in the most effective and efficient manner to leverage growth for driving foremost business solution contracts with key public sector institutions in adherence to organizational policies and procedures.
* Projected monthly targets, prepared action plans/ schedules and formulated initiatives to achieve the targets and provided requisite reports to the upper management to keep them abreast of all sales initiatives.
* Kept close tabs on market dynamics and competitor activities, conducted feasibility studies, recommended improvements to the higher management for countering the same and on increasing revenue inflow.
* Supervised overall activities of the sales, conducted performance reviews periodically and motivated team to accomplish set sales targets.
* Communicated effectively with the IT department to devise customized solutions for key corporate customers in adherence to organizational policies and procedures.
* Kept abreast with market trends to formulate long/short term sales strategies for enhancing organizational revenues administered all logistical functions for the department, streamlined operations and formulated policies to reduce overheads and enhance profit margins.
* Implemented collection plan and controlled cash flow in consonance with the finance department, as per schedule and enforced budgetary guidelines and cost control measures.
* Projected monthly targets, prepared action plans/ schedules and formulated initiatives to achieve the targets and provided requisite reports to the upper management to keep them abreast of all sales initiatives.
* Kept close tabs on market dynamics and competitor activities, conducted feasibility studies, recommended improvements to the higher management for countering the same and on increasing revenue inflow.
Oracle System, Gulf Region, Saudi Arabia Aug 2004- July 2007
Head of Public Sector
Key Responsibilities:
* Established and implemented an integrated range of marketing plans, methodologies and sales strategies to expand the customer base in the marketing area, consistent with the overall goals and objectives of the company.
* Designed/Implemented sales plans to accommodate division/corporate goals. Directed sales forecasting activities and set performance goals accordingly.
* Directed development/implementation of budgets to achieve the company volume, profit and spending objectives.
* Supported the senior manager in planning, budgeting and implementing promotional and marketing ventures including exhibitions, conferences, receptions and campaigns for new and existing products.
* Sustained inventory control by spearheading inventory, purchases, service networks, supplier negotiations and logistics with focused attention on sales, shortages, returns, mark-ups and markdowns.
* Analyzed/capitalized on evolving market trends, networked extensively among target corporate clientele to enhance brand penetration.
* Performed strategic competitor analysis and SWOT analysis, drafted testimonials and analyzed results to recommend customizations for existent business models in view of prevalent market conditions and competitor presence.
* Liaised with personnel from various departments to communicate key account expectations and resolved customer complaints.
* Kept abreast with market trends to formulate long/short term sales strategies for enhancing organizational revenues.
Microsoft Corporation, Saudi Arabia July 1999- July 2004
Public Sector Manager/Government Account manager,
* Awarded as the top performer in the region for achieving targets on numerous occasions.
* Successfully secured contracts with diverse departments to maintain long term business relations, figurine a considerable market volume for Microsoft in the region.
Key Responsibilities:
* Designed the company's strategic plan in the most effective and efficient manner to leverage growth for driving foremost business solution contracts with key public sector institutions in adherence to organizational policies and procedures.
* Monitored overall activities of key marketing and PR initiatives to assure optimal levels of service and long term business relations.
* Fabricated and connected key decision makers within government sector to achieve organizational goals and objectives.
* Betrothed with government officials to emphasize public sector role in accordance to organizational policies and procedures.
* Steered sales, profitability and customer satisfaction scores by providing outstanding customer service.
* Streamlined processes/procedures so that all service levels are met with regard to internal and external affairs of the company. Drafted reports for the department head on a periodic basis for effective decision-making and functioning of department activities.
Major PR Exercises:
* November 2000, Government IT Day
* April 2001, 2003, 2004, Government CIO Day
* December 2003, Saudi strategic IT plans first and Second government CIO meeting
* Copyright Law, Anti-piracy in the Middle East
Key Contracts to Credit:
* Ministry of Labor (Integration Project with Saudi Banks)
* Council of Ministers Projects (e-services, Security, Active Directory)
* Ministry of Information (Internet/Intranet project)
* Saudi Ministry of Interior Projects (Saudi Gateway)
* Gulf Cooperation Council (GCC) Police Finger Print Exchange Project.
* Commission of Investigation and Prosecution Applications Suite.
* Saudi Arabian National Guard Projects (Logistic system, Active Directory and Security, Messaging Infrastructure)
* Full Automation of the entire business for Saudi Arabian General Investment Authority.
* Saudi Industrial Development Fund Projects (Database migration, Messaging Infrastructure, Project Management)
* Royal Saudi Air Defense Force Projects (Active Directory, Messaging Infrastructure)
* Saline Water Conversion Corporation Projects (Active Directory, Messaging Infrastructure, Project Management)
* Al Riyadh e-government Initiative.
* Ministry of Commerce Projects. (Business Registration online), Enterprise Portal with Document Management, Web Content management, Active Directory.
* Ministry of Finance Imaging System.
* MOL (Virtual Labor Market)
* Yasser (E-Gov. Program) Projects in different Government Entities,
* Connected Health (MOH)
* Borders Management Solutions (MOI-NIC)
* Security Training (ELM- MOI-NIC)
* MOFA Full Transformation Projects.
* Many Mega Projects to be communicated if needed.
* Group Leader with Saudi Telecom Company (STC) - Applications Support Group
Warwick University, United Kingdom June 2014 MBA (Pursuing)
* 2009, Managing Performance and Developing Talents, Chartered Management Institute, Germany
* HP Academy Program, Dubai, UAE * Putting Customer First, Dubai, UAE * Microsoft Orientation Program, Seattle, USA * Intensive Sales Training, Riyadh, Saudi Arabia * Time Management, Saudi Arabia * Managing Action, Saudi Arabia * Helping Client Succeed, Saudi Arabia * Integrated Planning, Saudi Arabia * Sales Execution, Saudi Arabia * Partner Solution Selling, Saudi Arabia * Buddy Language, Saudi Arabia * Account Planning, UAE * Management Fundamentals, Ireland * E-Government Strategy Planning, UAE * 2002, Effective Methods of Service Marketing and Selling, Riyadh * 2002, Marketing in an Environment of Modern Global Change, Riyadh
King Saud University, Riyadh, Saudi Arabia July 1998 Bachelor's degree in Information Systems Training Courses and Certificates: * Advanced Sales Managers Course, CA, USA * Industry Sales Head Intensive Course, Oracle systems, Dublin, Ireland * Strategic Sales Managers Program, London, UK * Executive Sales Planning, London, UK * Team Leads Accounts Planning, UK