Larg Corporate Relationship Manager
Al Rajhi Bank
Total des années d'expérience :17 years, 10 Mois
Promoted to contribute to the Large Corporate Group growth and profitability through development of a challenging portfolio of corporate manufacturing, trading, contracting & real state sector clients:
• Management meetings, defining strategy, presenting reports, reviewing performance against targets, and formulating sales, client service and market development initiatives.
• Analyzing clients’ financial statements as part of the business validation process.
• Developing relationships with clients and colleagues across the Group.
• Client consultations, interpreting requirements, analysing financial needs and advising on loans.
• Assessing viability and risk of lending propositions, and presenting and recommending proposals to the Group Main Risk Board / Credit Committee.
• Identifying and developing new business opportunities with potential and existing clients.
• Promoting, advising on and selling the full range of loans, trades and investments.
• Ensuring adherence with high quality compliance sales processes and banking controls.
• Efficiently Managed classified Portfolio.
Key Results
• Achieved loan growth targets in a difficult economic climate (asset value is more than SR 1 billion).
• Successfully resolved complex client issues, and uplifted the bank´s reputation and profile.
• Achieved recognition as an efficient and reliable back-up for senior colleagues.
Managing a team of Customer Services Officers delivering first class, professional corporate customer service to the bank corporate clients and a high quality front line service to the Corporate Banking Group - Central Region. In this job I was responsible to do the following:
- To recruit, induct, develop and support a team delivering front line corporate customer services to ensure resolution of enquires, complaints and request for services at the earliest possible opportunity.
- To supervise the workload of the team, allocating team members to optimize service provision and administrative support across the hours of the operation of the Contact Centre.
- To monitor the changing needs of the service, liaising with customers to identify areas for improvement and make recommendations for service improvement and implementing those improvements to the satisfaction of customers.
- To ensure that the team follows the bank procedures for each service request, including processing and progress chasing enquires, adhering to agreed KPI, SLA and quality standards to maximize customer satisfaction.
Managing a team of Customer Services Officers delivering first class, professional corporate customer service to the bank corporate clients and a high quality front line service to the Corporate Banking Group Central Region. In this job I was responsible to do the following:
• To recruit, induct, develop and support a team delivering from line corporate customer services to ensure resolution of enquirers, complaints and request for services at the earliest possible.
• To supervise the workload of the team, allocating team members to optimize service provision and administrative support across the hours of the operation of the Center.
• To monitor the changing needs of the service, liaising with customers to identify areas for improvements to the satisfaction of customers.
• To ensure that the team follows the bank procedures for each service request, including processing and progress chasing enquirers, adhering to agreed KPI, SLA and quality standards to maximize customer satisfaction.
Bachelor's Degree in Mechanical Engineering. Elective Courses: o Plastic Processing: this course covered all major topics associated with the continually growing area of plastics manufacturing. o Pumping Machinery: advanced course about designing pumps and in enhancing its performance. o Compressible Fluid Flow: Fundamentals of compressible fluid flow in relation to effects of area change (nozzles and diffusers), friction and heat interaction, combustion waves, normal and oblique shock waves and their effects on flow properties. o Production Engineering: advanced course about how to control and improve the quality of the production. Summer Training: 8 weeks in SCECO-SOUTH. Senior Project: design and manufacturing an Air-cooled Finned Tube Heat Exchanger.