محمد الأسمري

مدير وحدة at مصرف الراجحي

• Other
• My current job since May 2003

(
acting as Call Center Operations Manager
)
Managing over
80
Customer Service Representatives,
6
Team Leaders, and Disasters
Recovery
C
enter.
Monitor calls
performance of teams members; receive input from Quality Control and Training Department; coach/mentor teams
members using data received from variety of sources. Maintain performance records/reports of teams. Work closely with
the Knowledge
Management and Customer Systems teams to enhance our tools and systems for providing customers
support swiftly. Monitor and assess each team leaders performance. Identify high/low performance for each customer
service representatives and team leaders to en
sure proper action accordingly. Member in
Al
-
Rajhi
Bank
Phone Banking
Recruitment board
,
Analysis customers complaints and feedback
to meet
customers’
expectations and SLA