Sr. Customer Service
Meydan Group
Total years of experience :9 years, 11 Months
answer telephone, screen and direct calls
take and relay messages
provide information to callers
greet persons entering organization
direct persons to correct destination
deal with queries from the public and customers
ensures knowledge of staff movements in and out of organization
general administrative and clerical support
prepare letters and documents
receive and sort mail and deliveries
schedule appointments
maintain appointment diary either manually or electronically
organize meetings
tidy and maintain the reception area
Sell Meal coupon to staff, collect cash, weekly report
Assist Marketing Department for any other jobs mainly during race session
Dubai Bank PJSC, being newest and the fastest growing financial institution, joined in cash management operations team with Dubai head office, reporting to the Manager Operations.
Being a core person of clearing operations, I am also cross functionally involved in MC & Draft issuance, collections cheques, post dated cheques, presently being trained in Fund Transfer & Automated payment system and cards Operations.
Strengths:
A competent operations person with experience in the field mentioned above with an ability to support various operation systems, desk tops and peripherals. Have an ability to learn quickly and adjust in a new working environment. A total experience of seven years of which the last two years in Cash Management Operations.
Strong interpersonal skills, able to communicate well with diverse groups of people and establish and maintain effective public relations
Flexible team player with demonstrated capacity to learn quickly and apply that knowledge effectively
Well organized, conscientious, resourceful and ability to work independently
Positive and energetic with demonstrated commitment to personal and professional growth.
Responsibilities:
- Independent handling of the full check clearing operations.
Handling Managers check and demand draft issuance
Processing of collection cheques
Post dated cheques management
Part funds Transfer department
Handling customer queries
Processing of Credit Card payments
Worked directly on the Etisalat Customer service help desk (181)
Also worked on the Al Wasel GSM Enquiry Service (101) and at other Help Desk related services provided by Etisalat.
N/A