Mohammed AlDawish

• Managed a high volume of inbound customer calls, resolving inquiries professionally across rotating shift schedules.
• Maintained detailed and accurate records of all customer interactions using CRM systems.
• Consistently met and exceeded KPIs including customer satisfaction scores, response time, and quality assurance
metrics.
• De-escalated complex customer situations by identifying root needs and applying appropriate solutions or escalation
paths.
• Collaborated with team members and supervisors to enhance service delivery and improve operational workflows.

• Delivered precise Arabic-English and English-Arabic translation of documents, reports, and media content.
• Edited and proofread copy to ensure grammatical accuracy, stylistic consistency, and client brand alignment.
• Conducted ongoing social media monitoring and analysis for private sector companies, government entities, and
major conferences, including LEAP and the Digital Government Forum.
• Produced engaging social media content tailored to target audiences and platform-specific requirements.
• Proactively sourced and secured new projects through freelance platforms including Eitmad and LinkedIn.

• Translated a wide range of documents and files between Arabic and English with speed and zero errors.
• Performed daily journalistic monitoring and media analysis for corporate clients, delivering structured reports.
• Analyzed social media engagement metrics and provided data-driven insights to support client strategies.
• Authored social media copy and contributed creative concepts for advertising and marketing campaigns.