Senior Operation And Customer Service Officer
Barwa bank
Total years of experience :12 years, 3 Months
•Working closely with the Retail, Credit and Credit Risk department and provide Finance services
•Review and approve all types of files related to retail
•Serves Customers by providing banking services and product in all branches .
banking products such as: Personal finance, Home finance, Credit Card, vehicle finance
•Analysing client’s financial statements and Credit Bureau reports to determine the degree of risk involved in lending Money to the Clients before approving the case
•Implement All policies obtained by Qatar Central bank Before approving the Finance request
•Coordinating with the Retail Credit team with the required documents, Pricing matrix and the policy to proceed the Finance
•Work with direct reports to identify and establish medium to short term strategic priorities and targets, in line with Barwa Bank policies and guidelines and ensures their successful execution
•Serves customers by providing Telecommunication products and service information; resolving product and service problems
•Manage key relationships, identify and develop opportunities to maximize penetration in key organization
•Develop and maintains positive relationships with ooredoo clients through excellent customer service
•Keep management informed by submitting activity and result reports, such as daily visit reports, weekly pipeline
•Winner of best performance ‘’letter of appreciation’’ in customer support