Operation Manager
Elm Company (Emdad Al Khebrat)
Total years of experience :7 years, 5 Months
Collaborate with executive leadership to develop policies and procedures that prioritize customer satisfaction and positive interactions throughout their journey with our business.
Lead initiatives to monitor and enhance service quality, ensuring adherence to standards and regulations while continuously seeking opportunities for improvement.
Promote a culture of continuous improvement by regularly evaluating operational processes, analyzing outcomes, and soliciting and incorporating customer feedback
Manage the organization’s operational budgets, ensuring efficient utilization of resources.
Managing the changes on the project scope, project schedule, and project costs using appropriate verification techniques. Ensure that all projects are delivered on-time, within budget and within scope. Assist in the definition of project scope and objectives, involving all relevant stakeholders and ensuring technical feasibility. Negotiating with suppliers and customers for best prices, payment terms, and delivery timelines. Preparing cost estimates for projects and bidding them to potential clients
Support project manager in updating project management systems by creating plans, updating and closing projects as needed. Ensuring that the services and supplies are delivered to all areas. Monitoring of all services activities.