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Mohammed Alhemali, Ground Operations Duty Manager

Mohammed Alhemali

Ground Operations Duty Manager·Riyadh Airports Company

Saudi Arabia

Bachelor's degree, Mechanical Engineering

Work experience

Total years of experience: 9 years, 4 months

Ground Operations Duty Manager

May 2026 - Present

Riyadh Airports Company

Riyadh, Saudi Arabia

May 2026 - Present

• Oversaw daily ground operations, ensuring seamless coordination between various teams to enhance efficiency and safety.
• Implemented process improvements that reduced turnaround times by streamlining workflows and optimizing resource allocation.
• Managed a diverse team, fostering a culture of collaboration and accountability to achieve operational excellence.
• Developed and executed training programs to elevate staff performance and adherence to industry standards.
• Collaborated with cross-functional departments to enhance service delivery and customer satisfaction.
• Analyzed operational data to identify trends and drive strategic initiatives, contributing to overall organizational growth.
• Leveraged strong leadership skills to navigate challenges and implement innovative solutions in a fast-paced environment.

Company industry:
Aviation Support Services
Job role:
Logistics and Transportation

Operations Supervisor

July 2023 - May 2026

Riyadh Airports Company

Riyadh, Saudi Arabia

July 2023 - May 2026

• Supervised daily airport operation process, ensuring efficiency and safety in a high-traffic environment.
• Coordinated cross-functional teams to optimize resource allocation and streamline processes.
• Implemented innovative solutions to enhance operational workflows, resulting in improved service delivery.
• Conducted regular audits and assessments to maintain compliance with aviation regulations and standards.
• Developed and executed training programs for staff, fostering a culture of continuous improvement and professional development.
• Collaborated with stakeholders to identify and address operational challenges, driving strategic initiatives for enhanced performance.
• Leveraged data analytics to inform decision-making and support operational excellence.

Company industry:
Aviation Support Services
Job role:
Logistics and Transportation

Operations and maintenance shift leader

July 2022 - July 2023

Siemens

Riyadh, Saudi Arabia

July 2022 - July 2023

• Led operations planning to optimize workflow and enhance productivity in a fast-paced environment.
• Managed maintenance schedules, ensuring minimal downtime and maximizing equipment efficiency.
• Coordinated cross-functional teams to troubleshoot issues swiftly, resulting in a 20% reduction in response time.
• Provided guidance and coaching to team members, fostering a culture of continuous improvement and professional development.
• Implemented strategic initiatives that improved operational processes and reduced costs by 15%.
• Developed and maintained strong relationships with stakeholders, enhancing collaboration and communication across departments.
• Leveraged research and development insights to drive innovation and improve facility management practices.

Company industry:
Aviation Support Services
Job role:
Logistics and Transportation

Baggage Operations Officer

August 2020 - July 2022

Riyadh Airports Company

Riyadh, Saudi Arabia

August 2020 - July 2022

• Spearheaded planning and coordination of baggage operations, ensuring seamless execution and efficiency.
• Implemented key performance indicators (KPIs) to enhance operational performance and drive continuous improvement.
• Conducted in-depth data analysis to identify trends and optimize processes, resulting in increased productivity.
• Provided supervision and guidance to team members, fostering a collaborative environment and enhancing team performance.
• Leveraged operational insights to support strategic decision-making, aligning with organizational goals and objectives.
• Developed and maintained strong relationships with stakeholders to ensure alignment and support for operational initiatives.

Company industry:
Airlines
Job role:
Support Services

Terminal operations agent

April 2019 - August 2020

Riyadh Airports Company

Riyadh, Saudi Arabia

April 2019 - August 2020

• Managed passenger flow to ensure efficient and seamless airport operations, enhancing traveler satisfaction.
• Oversaw facilities management, ensuring compliance with safety regulations and operational standards.
• Collaborated with cross-functional teams to optimize operational processes, resulting in improved service delivery.
• Developed and implemented strategies for facility maintenance and upgrades, contributing to a more efficient environment.
• Conducted research and analysis to identify areas for improvement in operations and facilities management.
• Utilized data-driven decision-making to enhance operational efficiency and reduce costs.
• Fostered a culture of continuous improvement through staff training and development initiatives.

Company industry:
Aviation Support Services
Job role:
Support Services

Mechanical Engineer

December 2018 - March 2019

eastern Textile Company

Riyadh, Saudi Arabia

December 2018 - March 2019

• Leveraged engineering expertise to optimize production processes, enhancing efficiency and reducing downtime.
• Implemented maintenance strategies that improved equipment reliability and extended asset lifespan.
• Collaborated with cross-functional teams to drive continuous improvement initiatives, resulting in significant cost savings.
• Developed and executed training programs for staff, fostering a culture of safety and operational excellence.
• Analyzed data to identify trends and inform decision-making, leading to improved operational performance.
• Managed projects from conception to completion, ensuring alignment with organizational goals and timelines.
• Fostered innovation in research and development, contributing to the successful launch of new products.

Company industry:
Textile & Apparel Production
Job role:
Mechanical Engineering

Sales Supervisor

April 2018 - September 2018

Ikea - Saudi Arabia

Riyadh, Saudi Arabia

April 2018 - September 2018

• Led a dynamic sales team, driving revenue growth through innovative strategies and exceptional customer service.
• Developed and implemented training programs that enhanced team performance and improved sales techniques.
• Analyzed market trends and customer feedback to optimize product offerings and enhance operational efficiency.
• Collaborated cross-functionally with marketing and product development to align sales strategies with business objectives.
• Streamlined sales processes, resulting in a 20% increase in productivity and a significant reduction in turnaround time.
• Fostered a positive team culture, promoting collaboration and continuous improvement within the sales department.
• Prepared detailed reports and presentations for upper management, highlighting sales performance and operational insights.

Company industry:
Merchandising
Job role:
Sales

End user officer

September 2012 - December 2013

Mobily

Riyadh, Saudi Arabia

September 2012 - December 2013

Delivered exceptional customer service by effectively addressing inquiries and resolving issues, enhancing client satisfaction.
• Managed collections processes, ensuring timely payments and minimizing outstanding debts, contributing to improved cash flow.
• Collaborated with cross-functional teams to streamline operations, resulting in increased efficiency and productivity.
• Developed and maintained strong relationships with clients, fostering loyalty and repeat business.
• Utilized data analysis to identify trends and implement strategies that improved service delivery and operational performance.
• Trained and mentored new team members, promoting a culture of continuous improvement and excellence in customer service.
• Demonstrated strong problem-solving skills, effectively handling complex situations with a focus on positive outcomes.

Company industry:
Recruitment & Employee Placement Agency
Job role:
Customer Service and Call Center

Education

Waikato Institute Of Technology

March 2018

March 2018

Bachelor's degree, Mechanical Engineering

New Zealand

GPA (point): 2.88 out of 4

GPA (point): 2.88 out of 4

Bachelor degree in Mechanical Engineering Technology. I’ve worked in several projects such as a water heater system, automotive guided vehicle and my degree’s final project which was about using the Titanium and Carbon fiber materials in marine environment.

Skills

Planning
Expert
Planning
Expert
Leadership
Expert
Leadership
Expert
Microsoft Office
Expert
Microsoft Office
Expert
Teamwork
Expert
Teamwork
Expert
Management
Expert
Management
Expert
operations
Expert
operations
Expert
operations management
Expert
operations management
Expert
planning
Intermediate
planning
Intermediate
Leadership
Expert
Leadership
Expert
Fast learning
Expert
Fast learning
Expert
people management
Intermediate
people management
Intermediate
auditing
Expert
auditing
Expert
teamwork
Expert
teamwork
Expert
Microsoft office
Expert
Microsoft office
Expert
problem solving
Expert
problem solving
Expert

Social profiles

Languages

Arabic

Native Speaker

English

Expert

Memberships

Saudi Council of Engineers

Mechanical Engineer

February 2019

Training and Certifications

Certifications
Misk 10X Saudi Leader
Oct 2025
PMP Project Management Professional

Training
Effective Stakeholder Communicate for Business Success
RAC Academy
Dec 2024
ICDL- level 1
Edrak
May 2021
Aviation awareness
Riyadh Airports Company
May 2020
Leadership essentials
Saudi Arabian Cultural Mission in New Zealand
May 2015
Employees enhancement
Administration Institute
May 2020
First Aid
Red crescent
May 2020
Fire fighting
Riyadh Airports Company
Jun 2020
Dealing with anxiety
Saudi Arabian Cultural Mission in New Zealand
Apr 2014

Hobbies and interests

Padel
Learning and development

many development courses SOP for current department

Running

Third place in the city race in 2013