Bayt.com
Mohammed Al Sehaibani, Customer Service Operation Performance Section manager

Mohammed Al Sehaibani

Customer Service Operation Performance Section manager

STC

Location
Saudi Arabia - Riyadh
Education
Bachelor's degree, Computer & Information Sciences
Experience
26 years, 3 Months

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Work Experience

Total years of experience :26 years, 3 Months

Customer Service Operation Performance Section manager at STC
  • Saudi Arabia - Riyadh
  • My current job since December 2018

managing all GD KPIs and performance, also generating all ad-hoc reports.

Work Force management system and service quality monitoring tools Section manager at STC
  • Saudi Arabia - Riyadh
  • September 2014 to December 2018

Business support for Work Force management system and Quality Monitoring tools.

Technical Manager at STC
  • Saudi Arabia - Riyadh
  • March 2003 to September 2014

Application supporting 24/7 customer care systems and BroadBand systems
(AAA, HDM, DCP, Oneview), Siebel, Weblogic

OS Solaris, Windows administration.
Database Oracle, MSAccess, SQL Server

Sr. System Analyst at RSAF (Royal Saudi Air Force)
  • Saudi Arabia
  • March 1998 to February 2003

Programmed, DataBase Administrator, And system analyst

Education

Bachelor's degree, Computer & Information Sciences
  • at King Saud University
  • September 1997

Specialties & Skills

Information Systems
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Business Intelligence
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Data Analysis
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Data Quality
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Performance Center
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IT skills
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BI Development
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SQL Development
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Connection
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management Skills
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Public speak
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Languages

English
Expert
Arabic
Expert

Training and Certifications

Top 1000 program (Training)
Training Institute:
STC training Center
Date Attended:
March 2019
Falcon talent development program (Training)
Training Institute:
Huawei Training Center
Date Attended:
October 2015
Duration:
75 hours

Hobbies

  • Travelling and Social Activities