Administration - Manager
American Express Saudi Arabia ltd.
Total years of experience :21 years, 8 Months
1-Ensure all procurements are within budget, with proper quotations and prior approval of the management. Maintain excellent relationship within ASAL and with all key vendors and service providers. Maintain regular inventory of all consumable as well as fixed assets (furniture, PCs, Printers and equipments).
2-Ensure efficient fire and security systems for the safety of the office buildings, all assets and equipment, parking area employees and visitors. Maintain all facilities to enable employees to perform their duties without disruption and in hygienic environment.
3-Supervise and monitor incoming and outgoing courier and mail services. Ensure efficient dispatch of cards, pin mailers and statements.
4-Manage, direct and control on a long range and day to day basis the assigned personnel functions of the company including general personnel activities, Saudization, Employee Relations, Employee Disciplinary actions, Employee Orientation, purging and updating government relations and employee recreational and social activities etc.
5-Supervise and motivate staff to achieve department targets. Perform other duties and responsibilities as assigned
Basic function: Manage Fraud Risk Exposure in Saudi Arabia through effective implementation of fraud prevention policies, procedures and practices for local card products. Control the exposure of the target business, in line with the Global Fraud Prevention template and Post-Facto analysis will recovery objective.
• Review Factoring Reports (GNS, Prime, Fraud Guard, Online and other various MIS reports, analyze contents and investigate doubtful contents/statistics based on broad understanding of the process. Interact/communicate with various departments, service establishments, card-members and generate immediate action/correction. Develop, implement and maintain fraud prevention tools.
• Ensure to provide continuous feedback to Transaction Services, Service Establishments, Sales and Collections on process gaps to address adverse trends in the portfolio. Manage proactive Service Establishments’ suspension to reduce exposure from Fraud prone Establishments.
• Act as final-query-resolution-point for all fraud related activities for card members and merchants. Achieve multiple financial targets to control Fraud-To-Gross (FTG).
• Monitor and supervise Employees and give feedback when necessary.
• Prepare end of the year appraisal for all Fraud Prevention Unit Staff and prepare devolving plans as required for the staff.
• Weekly update employee roaster as department requirment.
Handled Authorization requests for all cards transactions according to the company’s policy, prepared high charge flashers with management approval, obtained the best possible credit information especially from the banks to enable management to take appropriate action
3 years Education in Imam Mohammad Bin Saud University Major: Business Administration. Bachelor’s Degree to be obtained soon / Distance Education - Online - Imam Mohammed Bin Saud University - Riyadh