Group Policy Department Manager
Saudi Civil Aviation Holding Company (SAVC)
مجموع سنوات الخبرة :13 years, 10 أشهر
Key Responsibilities:
• Accountable for developing and effectively implementing directional policies for the group.
• Identifying deviations related to polices and conducting discussions to eliminate them through necessary measures.
• Designing, modelling, monitoring and optimising group processes.
• Collaborating with various subsidiaries and facilitating discussion between interested subsidiaries.
Key Responsibilities:
• Monitored and identified loop holes in the business processes and policies; introduced improvement initiatives.
• Instrumental in attaining strategic/operational goals and KPIs of the company in addition to managing Total Quality System.
• Enhanced awareness and services of the company; ensured effective utilisation of Operational Excellence Tools (Lean) to identify the problem/root cause and eliminate losses.
Business Process Management
• Developed process strategy and ensured appropriate alignment with the process.
• Acquired business process related information; conducted meeting s with clients to acquire detailed information.
• Documented and designed the As-Is business as well as TO-BE business processes while evaluating and optimising efficiency of existing business processes.
• Developed and implemented effective strategies to improve business processes, also evaluated gathered information to determine appropriate solutions of process enhancement.
• Prepared and maintained process documents and training materials.
Change Management
• Developed and implemented change management initiatives using structured methodologies, thus enhancing operational efficiency of processes; assessed impact of the change.
• Identified and developed risk mitigation strategies while providing necessary guidance and support to team members.
• Designed actionable deliverables relating to change management facets, including communications plan, sponsor roadmap, coaching plan, training plan and resistance management plan.
• Provided required support in effective organisation designing as well as definition of roles and responsibilities.
• Integrated change management initiatives into project plans, monitored and reported issues, ensured user readiness and defined success metrics.
Key Responsibilities:
• Effectively managed and led technical architecture, delivery excellence, programme management and specialist technology areas.
• Utilised latest technology in assessment, planning, design and implementation stage.
• Closely worked with the clients to optimise and modernise their IT applications portfolio.
• Optimised cost relating to complex multinational IT infrastructure projects.
• Assisted clients in designing next-generation IT architectures in accordance with their requirements and ever-changing business demands.
• Determined potential weaknesses related to clients’ process and designed protection systems to safeguard their intellectual property.
Key Responsibilities:
• Preparing and maintaining Business Requirements Document (BRD) and Request for Change (RFC) relating to project.
• Identified user requirements and accordingly provided apposite solutions, thus maximising satisfaction.