Operations Executive | Customer Service Representatives
Cenomi Centers
مجموع سنوات الخبرة :1 years, 5 أشهر
Supervised exhibitions under construction, following up on maintenance, safety, and
hygiene work
Managed follow-up of warehouses and store permits
Prepared weekly and monthly reports
Followed up on daily workflow
Communicated with store owners regarding issues or discrepancies
Solved customer problems and recorded visitor feedback
Managed information kiosks within the mall and answered shopper inquiries
Managed large amounts of incoming phone calls
Identified and assessed customers’ needs to achieve satisfaction
Handled customer complaints and provided appropriate solutions within time limits
Organized PR events (open days, conferences) and served as the company’s spokesperson
Sought opportunities for partnerships, sponsorships, and advertising
Prepared and submitted PR reports
Managed PR issues
Public Relations Strategies, Event Planning, Crisis Communication, Social Media Management