مدير الموارد البشرية
RwaqTourism
Total years of experience :12 years, 9 Months
A professional Human Resources Manager with a successful history of implementing strategic improvements, creating productive business partnerships, and delivering value to employers.
Possesses comprehensive skills in all aspects of HR functions, with proven strength in evaluating processes and identifying cost-effective solutions to increase efficiency and improve accuracy. HR education combines academic achievement and professional experience to lay the foundation for the development and implementation of achievement-focused programs
Rwaq Tourism Company & Rifadah Tamkeen Company & Alghad Vision
• Managed leavers processes, end-of-probation reviews, changes to
appointments and termination of fixed-term contracts.
• Automated employee performance evaluation reminders for senior
leadership.
• Handled company recruitment activities to develop high-achieving
workforce.
• Streamlined benefit programme administration efficiencies.
Front Office Manager
• Enhanced guest experience by anticipating needs and preferences, resulting in fewer complaints.
• Kept focused on critical components of operations to drive guest
satisfaction.
• Managed, trained and developed front office staff to consistently
exceed individual performance KPIs.
• Encouraged mutual trust, respect and cooperation among team
members.
• Prepared revenue and occupancy forecasting to efficiently manage
cash flow.
• Participated in interviewing and hiring of front office staff.
• Prevented overspending by constantly monitoring budgets and payroll records.
• Accepted and recorded vouchers, travelers cheques and other
forms of payment.
• Kept focused on critical components of operations to drive guest
satisfaction.
• Encouraged mutual trust, respect and cooperation among team
members.
• Handled inventory control for front office and stationery supplies, reordering low stock items.
• Kept focused on critical components of operations to drive guest
satisfaction.
• Encouraged mutual trust, respect and cooperation among team
members.
• Maintained brand image by monitoring appearance, standards and
performance of front office staff.
• Used up-selling techniques to promote hotel services and facilities
for higher profit margins.
• Generated reports and feedback for presentation to general
manager.
• Responded to guest questions and enquiries, using hotel and local
area knowledge to provide helpful recommendations.
• Completed weekly front office rote to guarantee optimal cover for
operations.
• Managed, trained and developed front office staff to consistently
exceed individual performance KPIs.
• Kept focused on critical components of operations to drive guest
satisfaction.
Responded to guest questions and enquiries, using hotel and local
area knowledge to provide helpful recommendations. Completed weekly front office rote to guarantee optimal cover for operations.
Managed, trained and developed front office staff to consistently
exceed individual performance KPIs.
Kept focused on critical components of operations to drive guest
satisfaction.
• Greeted customers warmly, aiming to provide positive, smooth check-in experiences.
• Achieved 5-star reviews by delivering outstanding customer service.
• Maintained clean, tidy reception areas, ensuring consistently
positive first impressions.
• Collected and processed guest data in line with data protection
regulations.
• Responded to telephone enquiries from clients, vendors and
members of public.
• Sorted and distributed business correspondence to correct
department or staff member.
• Maintained tidy reception area to provide visitors with positive first impression of company.
• Greeted customers promptly and professionally, providing friendly,
knowledgeable assistance.
يهدف البرنامج إلى توفير كفاءات وكوادر مهنية متخصصة، لتغطية احتياجات الشركات الفندقية والسياحية والأنشطة المرتبطة بهما من الكفاءات الوطنية، وذلك من خلال ربط الدراسة النظرية بالواقع العملي من خلال التدريب على الممارسات الفعلية، ورفع مقدرة الخريج على الوفاء بمتطلبات الأداء الوظيفي في مختلف مجالات العمل الفندقي والسياحي
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