Visa Submission Officer For Schengen
VFS GLOBAL
Total years of experience :16 years, 10 Months
• Working for JVAC (Germany, Austria, Spain, Sweden, Switzerland, Hungary, Greece, Malta and Bulgaria Visa Application Center)
• Interacting with more than 50 applicants on daily basis.
• In charge of handling VIP applicants.
• First point of contact for applicants to give information on the documentation of Schengen Visa.
• In charge of daily activities of delivering the Passports and Documents to Embassies.
• Maintained 100% quality while processing the visa application.
• Scrutinizing the required documentation to process the Visa Application.
• Maintaining 100% quality while doing the data entry of applicant’s
• Labeling of the document and creating a barcode for the delivery of the Passport.
• Delivering the Passports to all the applicants once the visa process is complete.
• Maintaining the courier system for 100% safe delivery of the Passport to every applicant.
• Point of contact for all the co-ordination between the applicant and the courier company.
• Creating and maintaining Passport reconciliation reports and delivering the same to the operations manager.
• Maintaining and creating cash reports on daily basis.
• Coordinating with the IT team and maintaining all the IT related equipment’s in the VAC up to date.
• HR Coordinator for JVAC.
• Taking care of all the Admin work for the VAC.
• Leading a team of 6 to 8 people.
• Managing day to day operations.
• Keeping daily record for Bio-metric and applications.
• Liaising with the Switzerland & Sweden Embassy on Regular basis.
• Generating & Maintaining Daily Reports
• Being Innovative and Spontaneous to resolve applicant issues on managerial level.
• Overseeing Operations Manager whenever required.
January 2009 to January 2012
Promoted to Team Leader/ Operations Supervisor/Quality Analyst
• Heading a team of 10 to 14 people
• Being innovative to achieve the required target
• Plan new steps and motivate the team members to move ahead towards the required goal
• Prepare End of Month sales reports for salary and incentives calculations of team members for the finance department and the Ops. Manger. Furthermore to co-ordinate with the Finance dept for the same.
• Answering customer queries on management level
• Maintain the quality of orders as partially involved in the quality control
• Preparing weekly and monthly MIS reports
• Prepare periodic sales reports showing sales volumes
• To Officiate as AMO whenever required
• Conduct interviews for hiring new staff. Negotiation on salaries of newly recruited staff whenever required
April 2008 to December 2008 Worked with Oceanic Telecom Pvt. Ltd.
Call Centre Executive (out bound telemarketing agent)
• Accepting order inquiries, e-mails & calls from customers or clients.
• Responding to routine customer inquiries regarding products and services of the organization.
• Handling and resolving customer complaints, obtaining and evaluating all relevant data to handle complaints and inquiries.
• Following up with customers to ensure high-level satisfaction and determining future requirements.
• Informing customers about any policy changes or any billing related query.
• Preparing, generating and distributing order acknowledgements and daily reports to appropriate personnel.
• Maintaining database of customer contacts.
Sr. No Training Description Conducted By Duration Year
1 ISO 14001: 2004 environmental management system VFS GLOBAL GCC LCC. 2 Days 2013
2 ISO 27001:2005 information security management system (ISMS) VFS GLOBAL GCC LLC 3 Days 2013
VFS Global, a 100% subsidiary of Kuoni India. Have been established in 2001 as a specialist partner for diplomatic missions worldwide. VFS Global serves diplomatic missions / consular sections by managing all the administrative and non-judgmental tasks related to the entire lifecycle of a visa application process.
Job Description: • Working for JVAC (Germany, Austria, Spain, Switzerland, Hungary, Greece, Malta and Bulgaria Visa Application Center)
• Interacting with more than 50 applicants on daily basis.
• In charge of handling VIP applicants.
• First point of contact for applicants to give information on the documentation of Schengen Visa.
• In charge of daily activities of delivering the Passports and Documents to Embassies.
• Maintained 100% quality while processing the visa application.
• Scrutinizing the required documentation to process the Visa Application.
• Maintaining 100% quality while doing the data entry of applicant's
• Labeling of the document and creating a barcode for the delivery of the Passport.
• Delivering the Passports to all the applicants once the visa process is complete.
• Maintaining the courier system for 100% safe delivery of the Passport to every applicant.
• Point of contact for all the co-ordination between the applicant and the courier company.
• Creating and maintaining Passport reconciliation reports and delivering the same to the operations manager.
• Maintaining and creating cash reports on daily basis.
• Coordinating with the IT team and maintaining all the IT related equipment's in the VAC up to date.
• HR Coordinator for JVAC.
• Taking care of all the Admin work for the VAC.
TRAININGS ATTENDED: