Fraud Officer
HSBC
Total years of experience :14 years, 5 Months
Financial Crime Risk with HSBC.
•Currently operating in SAS Fraud Management System to feed in fraud rulings and creating strategy.
•Processing Account Take Over checks updating KYC.
•Maintain customer experience and detail communication record and customer data on HOD Application.
•Online transaction monitoring system and enabling extra security measures through Riskfort Application.
•Keep abreast of regulatory requirements.
•An effective communicator with excellent relationship building and interpersonal skills.
•Perform Customer Due Diligence.
•Raising SAAR reports where ever necessary.
•Perform AML checks and escalating whenever needed for further investigation.
•As a tenured employee I have trained and groomed new joiners and managed work efficiently and diligently.
•Have been efficient in taking over delegations.
for Acer Computers-UK. My first exposure to UK customers and BPO’s, basic trouble shooting and dealing with the product warranty services and agreement with local stores.
•Worked with THE OBEROI Bangalore: 10Months-2008
My first Industrial exposure as a
Analyzing the customer data with due diligence in order to detect Account take over Fraud and deter any unusual transactions. The role serves as a First Line of Defense in the fraud prevention mechanism, verifying the transactions to establish authenticity, rendering ancillary customer service upon detection of fraud. Provision of analytics to identify new risk trends and risks and recommend model or control amendments to address, Act as initial point of escalation for team and wider business in specific areas of expertise and knowledge
Projects Undergone:
• “Employee Retention” with “FUTURE GROUP-Vizag Central” in HR department - Retention strategies designed and practiced in the retail industry and at Vizag Central, Employee Turnover, and Importance of employee retention.
• “Feasibility Study on Luxury Hotels” an overall feasible study on luxury hotels, there operations and challenges faced.
courses: Hotel Management