Senior System Supervisor
Commercial Bank of Kuwait
Total years of experience :11 years, 8 Months
• Major turn-around project for the existing HRMS in terms of functionality & effectiveness
• Analysis of system processes in contrast to user requirements, recommending solutions
• Work closely with business users to implement, test (UAT) and introduce new system features
• Responsible for on-going enhancement activities including performance monitoring and testing
• Ensure disciplined capturing and quality of data in the system
• Maintain and update system integrations when required
• Ensure data accuracy by performing periodic data cleansing.
• Identify system gaps and recommending solutions
• Transforming business requirements into technical deliverables
• Liaise with all associated vendors on the introduction of system features
• Participate in stakeholder cross-functional meetings to resolve system issues
• Development of reports:
- Developing automated periodic reports
- Customized reports based on user requirements using Fast-report
- Generating database reports using SQL Query (MS SQL Server)
courses: ITIL Foundation Certificate in IT Service Management (March 2016) . •IT Service Management Foundation Based on ISO/IEC 20000 (November 2016).
courses: ITIL Foundation Certificate in IT Service Management (March 2016) . •IT Service Management Foundation Based on ISO/IEC 20000 (November 2016).