Mohammed Awad

Providing Support to the Regional Operations of Cisco Systems in the EMEAR Region

One of Apple's main focuses is Customer Satisfaction with their Products and support..
Managing a Team of Experts in iOS Devices, Our goal was to maintain Apple's goals for Customer Satisfaction along with achieving all weekly and monthly targets.
Day-to-Day Tasks involved continues performance reports and coaching activities to all Team members.

- In charge of Microsoft Business Solutions (MBS) & Web Development Accounts.
. Provide consultancy for clients' demands and needs for business software.
- Provide Technical demonstrations for prospect accounts.
- Analyze requirements & financial capabilities of prospect accounts in order to provide a solid proposal.
- Design & implement the online marketing plan for (MBS).
- Generate new business opportunities.
. Communicating with the development team regarding my clients' requirements.
- Remain alert and updated with market's rates, prices, announced tenders and available projects.
- Create an updated database of known competitors with comparison points in order to analyze gaps and weaknesses.
- Provide continues status & progress report to management.

. Leading a team of 10 members.
. Provide training for my team in order to deliver quality customer service.
. Design and provide training for the workflow of the assigned sections.
. Provided & Implement the managing software for assigned facilities.
. Provided Entertainment resources for the closing ceremony of the Village.

- Generate new leads through regular phone calls and direct visits.
- Analyze requirements & financial capabilities of prospect accounts in order to provide a solid proposal.
- Design & Provide proposals & quotations for assigned accounts.
- Remain alert and updated with market's rates, prices, announced tenders and available projects.
- Create an updated database of known competitors with comparison points in order to analyze gaps and weaknesses.
- Provide continues status & progress report to management.

- Generate new leads by Implement the daily phone calls schedule.
- Follow up with existing clients and update their accounts for new orders.
- Participate in events and exhibitions the company enrolled in.
- Provide continues status and progress report to the direct supervisor.