IT Team Leader
National Water Company
Total years of experience :12 years, 2 Months
• Technical lead duties and management of technical projects.
• Mange and Monitoring Symantec End Protection Manager (SEPM).
• Monitoring of Mange STC MRS Service.
• Monitoring windows servers and backup.
• Designing and implementing customers’ network infrastructure.
• Installation and troubleshooting of computer networks
• Configuring VLANs, and Ether channels and manage cisco switches (2960s \ C4507R).
• Installation and Configuring Telephone cabin PBX Unified (Avaya IP Office) & mange Telephone cabin PBX Unified Panasonic -KX-TDDA100D\TES824.
• Configuring inter VLN routing on Layer-3 switches.
• Work with clients during all stages of projects Highlight and document all network risks of projects.
• Coach more junior members of staff.
Network Engineer and Technical Support at Al-Baha Municipality, Municipality of Ghamad Al-Zenad
Technical lead duties and management of technical projects
Designing and implementing customers’ network infrastructure
Installation and troubleshooting of computer networks
Configuring VLANs, VTP, Ether channels and manage cisco switchs(Scg300/ 3850 / 2960). mange Telephone cabin PBXUnified (Panasonic)
Configuring inter vlan routing on Layer-3 switches.
Design secure and scalable networks and manage backup and Restoring files.
• Technical lead duties and management of technical projects
• Designing and implementing customers’ network infrastructure
• Installation and troubleshooting of computer networks
• Installation and Maintaining of computers (Desktop & Laptops) and Printers
• Projects engineer and Systems Analyst in Royal Saudi Navy (KFNA)
• Technical lead duties and management of technical projects
• Designing and implementing customers’ network infrastructure
• Installation and troubleshooting of computer networks
• Installation and Maintaining of computers (Desktop & Laptops) and Printers
• Technical lead duties and management of technical projects
• Designing and implementing customers’ network infrastructure
• Configuring VLANs, VTP, Ether channels
• Configuring inter vlan routing on Layer-3 switches
• Securing switch access
• Gather and collate network requirements by working with clients and colleagues.
• Design secure and scalable networks.
• Install secure and scalable network devices Work as part of a team with excellent communication skills
• Work with clients during all stages of projects Highlight and document all network risks of projects.
• Coach more junior members of staff.
• Installing and configuring computer hardware systems and IT software.
• Undertaking analysis, diagnosis and resolution of client problems via phone, email & face to face contact
• Quickly responding to customer enquiries and concerns
• Escalating unresolved problems to other support staff
• Taking ownership of problems and tracking them to a successful conclusion.
• Raising & maintaining incident tickets and problem records
• Continuously reviewing performance against Service Level Agreements.
• Analyzing call logs to spot trends and underlying issues
• Producing documentation and reports to a high standard
• Testing and evaluating new technology.
• Setting up new users' accounts and profiles and dealing with password issues Monitoring IT network to ensure availability to all users
• Providing advice, information and assistance to callers.
• Attempting to resolve all enquires on first contact with the caller.
• Making sure that all telephone calls are answered promptly.
• Dealing with a customer’s queries, requests, orders or complaints.
• Following up customers by calling them back.
• Technical lead duties and management of technical projects
• Designing and implementing customers’ network infrastructure
• Installation and troubleshooting of computer networks
• Installation and Maintaining of computers (Desktop & Laptops) and Printers
• Technical lead duties and management of technical projects
• Designing and implementing customers’ network infrastructure
• Installation and troubleshooting of computer networks
• Installation and Maintaining of computers (Desktop & Laptops) and Printers
خريج هندسةحاسوب- تخصص هندسة حاسوب في مجال شبكات الحاسب الالي وصايانة أجهزة الحاسب والشبكات