Total des années d'expérience: 12 Années, 1 Mois
octobre 2018
A À présent
IT Team Leader
à National Water Company
Lieu :
Arabie Saoudite - Albaha
• Technical lead duties and management of technical projects.
• Mange and Monitoring Symantec End Protection Manager (SEPM).
• Monitoring of Mange STC MRS Service.
• Monitoring windows servers and backup.
• Designing and implementing customers’ network infrastructure.
• Installation and troubleshooting of computer networks
• Configuring VLANs, and Ether channels and manage cisco switches (2960s \ C4507R).
• Installation and Configuring Telephone cabin PBX Unified (Avaya IP Office) & mange Telephone cabin PBX Unified Panasonic -KX-TDDA100D\TES824.
• Configuring inter VLN routing on Layer-3 switches.
• Work with clients during all stages of projects Highlight and document all network risks of projects.
• Coach more junior members of staff.
• Mange and Monitoring Symantec End Protection Manager (SEPM).
• Monitoring of Mange STC MRS Service.
• Monitoring windows servers and backup.
• Designing and implementing customers’ network infrastructure.
• Installation and troubleshooting of computer networks
• Configuring VLANs, and Ether channels and manage cisco switches (2960s \ C4507R).
• Installation and Configuring Telephone cabin PBX Unified (Avaya IP Office) & mange Telephone cabin PBX Unified Panasonic -KX-TDDA100D\TES824.
• Configuring inter VLN routing on Layer-3 switches.
• Work with clients during all stages of projects Highlight and document all network risks of projects.
• Coach more junior members of staff.
juin 2017
A août 2018
Network Engineer
à أمانة الباحة
Lieu :
Arabie Saoudite - Albaha
Network Engineer and Technical Support at Al-Baha Municipality, Municipality of Ghamad Al-Zenad
Technical lead duties and management of technical projects
Designing and implementing customers’ network infrastructure
Installation and troubleshooting of computer networks
Configuring VLANs, VTP, Ether channels and manage cisco switchs(Scg300/ 3850 / 2960). mange Telephone cabin PBXUnified (Panasonic)
Configuring inter vlan routing on Layer-3 switches.
Design secure and scalable networks and manage backup and Restoring files.
Technical lead duties and management of technical projects
Designing and implementing customers’ network infrastructure
Installation and troubleshooting of computer networks
Configuring VLANs, VTP, Ether channels and manage cisco switchs(Scg300/ 3850 / 2960). mange Telephone cabin PBXUnified (Panasonic)
Configuring inter vlan routing on Layer-3 switches.
Design secure and scalable networks and manage backup and Restoring files.
novembre 2015
A novembre 2016
مهندس حاسب الي
à أفاق عسير
Lieu :
Arabie Saoudite - AlJubail
• Technical lead duties and management of technical projects
• Designing and implementing customers’ network infrastructure
• Installation and troubleshooting of computer networks
• Installation and Maintaining of computers (Desktop & Laptops) and Printers
• Projects engineer and Systems Analyst in Royal Saudi Navy (KFNA)
• Designing and implementing customers’ network infrastructure
• Installation and troubleshooting of computer networks
• Installation and Maintaining of computers (Desktop & Laptops) and Printers
• Projects engineer and Systems Analyst in Royal Saudi Navy (KFNA)
avril 2014
A novembre 2015
مهندس شبكات حاسب الي
à وزارة الصحة ولاية الخرطوم
Lieu :
Soudan - Khartoum
• Technical lead duties and management of technical projects
• Designing and implementing customers’ network infrastructure
• Installation and troubleshooting of computer networks
• Installation and Maintaining of computers (Desktop & Laptops) and Printers
• Technical lead duties and management of technical projects
• Designing and implementing customers’ network infrastructure
• Configuring VLANs, VTP, Ether channels
• Configuring inter vlan routing on Layer-3 switches
• Securing switch access
• Gather and collate network requirements by working with clients and colleagues.
• Design secure and scalable networks.
• Install secure and scalable network devices Work as part of a team with excellent communication skills
• Work with clients during all stages of projects Highlight and document all network risks of projects.
• Coach more junior members of staff.
• Designing and implementing customers’ network infrastructure
• Installation and troubleshooting of computer networks
• Installation and Maintaining of computers (Desktop & Laptops) and Printers
• Technical lead duties and management of technical projects
• Designing and implementing customers’ network infrastructure
• Configuring VLANs, VTP, Ether channels
• Configuring inter vlan routing on Layer-3 switches
• Securing switch access
• Gather and collate network requirements by working with clients and colleagues.
• Design secure and scalable networks.
• Install secure and scalable network devices Work as part of a team with excellent communication skills
• Work with clients during all stages of projects Highlight and document all network risks of projects.
• Coach more junior members of staff.
juillet 2013
A décembre 2013
مهندس دعم فني بتقنية المعلومات
à شركة زين للاتصالات - السوودان
Lieu :
Soudan - Khartoum
• Installing and configuring computer hardware systems and IT software.
• Undertaking analysis, diagnosis and resolution of client problems via phone, email & face to face contact
• Quickly responding to customer enquiries and concerns
• Escalating unresolved problems to other support staff
• Taking ownership of problems and tracking them to a successful conclusion.
• Raising & maintaining incident tickets and problem records
• Continuously reviewing performance against Service Level Agreements.
• Analyzing call logs to spot trends and underlying issues
• Producing documentation and reports to a high standard
• Testing and evaluating new technology.
• Setting up new users' accounts and profiles and dealing with password issues Monitoring IT network to ensure availability to all users
• Undertaking analysis, diagnosis and resolution of client problems via phone, email & face to face contact
• Quickly responding to customer enquiries and concerns
• Escalating unresolved problems to other support staff
• Taking ownership of problems and tracking them to a successful conclusion.
• Raising & maintaining incident tickets and problem records
• Continuously reviewing performance against Service Level Agreements.
• Analyzing call logs to spot trends and underlying issues
• Producing documentation and reports to a high standard
• Testing and evaluating new technology.
• Setting up new users' accounts and profiles and dealing with password issues Monitoring IT network to ensure availability to all users
février 2013
A juin 2013
خدمة العملاء عبر الهاتف
à شركة زين للاتصالات السودان
Lieu :
Soudan - Khartoum
• Providing advice, information and assistance to callers.
• Attempting to resolve all enquires on first contact with the caller.
• Making sure that all telephone calls are answered promptly.
• Dealing with a customer’s queries, requests, orders or complaints.
• Following up customers by calling them back.
• Attempting to resolve all enquires on first contact with the caller.
• Making sure that all telephone calls are answered promptly.
• Dealing with a customer’s queries, requests, orders or complaints.
• Following up customers by calling them back.
mai 2012
A décembre 2012
مهندس تقنية معلومات
à أشكال الهندسية
Lieu :
Soudan - Khartoum
• Technical lead duties and management of technical projects
• Designing and implementing customers’ network infrastructure
• Installation and troubleshooting of computer networks
• Installation and Maintaining of computers (Desktop & Laptops) and Printers
• Designing and implementing customers’ network infrastructure
• Installation and troubleshooting of computer networks
• Installation and Maintaining of computers (Desktop & Laptops) and Printers
avril 2010
A avril 2011
مهندس شبكات حاسب الي
à وزارة التخطيط العمراني ولاية الخرطوم
Lieu :
Soudan - Khartoum
• Technical lead duties and management of technical projects
• Designing and implementing customers’ network infrastructure
• Installation and troubleshooting of computer networks
• Installation and Maintaining of computers (Desktop & Laptops) and Printers
• Designing and implementing customers’ network infrastructure
• Installation and troubleshooting of computer networks
• Installation and Maintaining of computers (Desktop & Laptops) and Printers
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