Senior Regional Human Resources Manager
United Nations High Commissioner for Refugees
Total years of experience :23 years, 6 Months
I direct and oversee all Human Resources related activities within the Syrian Emergency Operation
throughout the six affected countries: Syria, Lebanon, Turkey, Iraq, Jordan and Egypt covering a workforce
of more than 2750 staff.
§ I am responsible for development and implementation of the Regional workforce management strategy
taking into consideration the manpower requirements of the operation in the Region and the most judicious
use of available resources.
§ I plan and provide Country Directors with expert input in the process of identifying required manpower,
recruitment, performance management, appointment and relocation of staff within the region according to
operational needs.
§ I review current HR policies and work with various stakeholders at Regional and HQs levels to introduce
new policies tailored for the exceptional circumstances of the operation.
§ I prepare strategies covering staff development and training needs in addition to staff welfare issues.
I supported the Agency throughout the blueprint, build and realization implementation phases of SAP ERP
implementation project, interacting with all levels of the organization from senior business executives to
IT technical teams.
§ I provided guidance to the project team throughout the build process to ensure design, configuration and
solution is built to specification and manage the Realisation team members to drive solution activities,
particularly as related to data migration to achieving set goals and objective in accordance with the project
plan.
§ I led user groups to bring about business transformation in the areas of business processes, policy,
procedures, and data management.
§ As a member of the Change Management team, I supported the Business Owners in understanding the
future business processes and change management requirements related to project development and
deployment.
§ I managed the Project’s risks and issues log ensuring timely identification of risks. I develop mitigation
plans, and escalate issues to the Change Control Board.
§ I developed impact assessments on the functional areas as they relate to any changes, revisions and/or
additions to the solution.
§ I worked in partnership with the Project Team members to clarify existing, new or changed business
requirements upon request of the Business Analysts.
Managed the compensation, benefits and entitlements for all staff.
§ Developed human resources policies, engineered business processes achieving efficiencies and internal
controls.
§ Managed ERP implementation, led the analysis and definition of user requirements, conducted gap
analysis, led configuration, end-user acceptance testing, provided training and change management
processes.
§ Reviewed policies, business procedures and work procedures in light of the ERP implementation.
§ Advised management and staff on the application and interpretation of the Staff Rules and Regulations,
Service Code, the implementation of HR policies, and other relevant HR practices and methodologies.
§ Designed and created reporting tools and statistics for senior management, auditors, HR staff and other
stakeholders to aid decision making, monitoring, and facilitate HR activities.
Managed the processing of compensation and benefits for 12, 000 staff members spread over 126 countries.
§ Developed policies, circulars and directives on HR, payroll operations and payment of benefits and
entitlements.
§ Designed and created analysed reports and statistics on payroll data for management, donors and other
authorized external collaborators to aid decision making.
§ Conducted annual training needs assessments for staff to ascertain their developmental requirements and
developed training programmes.
§ Successfully managed the development, configuration and implementation of the HR, payroll, time &
attendance, and benefits modules of SAP ERP human resources solution.
Managed the Finance and Administration Unit to ensure accurate financial management and proper
operation of administrative service.
§ Established the implementation of adequate financial controls to conform to WFP financial regulations and
international accounting standards.
§ Acted as Certifying Officer for all budgetary allotments, including the monitoring of expenditures in line
with allotments.
§ Managed daily administrative operations; including procurement, distribution of supplies and equipment,
movement of vehicles, national and international travel, and the organization of conferences and workshops.
Managed the effective and efficient functioning of the Payroll Unit.
§ Administered the verification of payments with respect to entitlements, allowances and deductions.
§ Liaised with the Computer Section on the modernization of payroll functions.
§ Developed a range of financial reports and other related documentation for analysis and management
decisions.
Prepared and monitored all budgets for UNRWA Special Projects, Income Generation Projects, and Gaza
Hospital and Peace Implementation Programme Projects.
§ Conducted an assessment on the impact of donor-funded projects.
§ Administered the monitoring of obligations and expenditures and reported on the total fund.
§ Served as Alternate Certifying Officer for the disbursement of funds in relation to payments and
procurement of goods and services.
Established an electronic budgetary monitoring system for UNDO’s trust-fund programme.
§ Managed and reviewed the budget for the activities of the COMFAR (Computer Model for Feasibility
Analysis and Reporting) programme and reported on the financial implementation of the programme fund.
§ Assisted in the financial analysis and verification of data to be incorporated into the biennial programme
budget, prior to the issuance of the budgetary instructions.
§ Assisted the Chief of Budget in developing new procedures and reporting systems, and made
recommendations for the reallocation of funds, to meet special requirements of programme managers and
budget coordinators.
Administered the processing of budget adjustment requests.
§ Evaluated purchase orders and other relevant documents to ensure compliance with financial instructions
and the availability of funds.
§ Conducted periodical reviews of the Agency’s operations for their budgetary allotments and expenditures.
§ Established a funds monitoring system which led to a more efficient use of resources.
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