back office engineer
Huawei Saudi
Total years of experience :9 years, 3 Months
Employee in Huawei Tech Investment as Back Office Engineer (BO) in "Mobily NGSDP" project from 1st May 2018 up to date.
Main tasks:
- Generate the monthly settlement report for more than 100 CPs.
-Generate and extracts the requested reports (Revenues and details of RBT, VAS and Bundle services) from Oracle databases.
- Perform the monthly health check for PRM, Reports and Promotion servers. - Maintain the Lcap (Log) server.
- Maintain the PRM and Reports databases.
- Monitor I2000 alarms and fix the issues when occurred.
- Escalate the complex issues to HQ (L3) to solve these issues together. - Use Huawei MICE to run the bills.
I am working in Mobily NGSDP project. we manage and technical support for all services RBT, OTT, IPTV and VAS.
استقبال المكالمات والرد على استفسارات المتصلين المتعلقة بنظام الحج والعمرة الإلكتروني
Collaborative training in the Saudi Electricity Company in the IT department from May 2014 until July 2014, the tasks assigned to me:
Identify the structure and functions of the information technology sector and telecommunications.
Hands-on monitoring system computers (Nexthink).
Training on the work of the call center services (Remedy).
Hands-on business support and technical support staff.
Training and identify the goals and tasks of running a network management of Information Technology.
Collaborative training supervisor tests in International Computer Driving License in 2009, the tasks assigned to me:
Visit testing centers to run the exam for students.
Confirm receipt of all grades of client devices to the system.
Signature on the card of student if he succeeded in the exam.
Graduated with Excellent grade in Information Technology. Overseas Studies program languages Java and C++, Oracle databases and administration network.