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Mohammed Dawood, Strategic Planning and Performance Management Lead

Mohammed Dawood

Strategic Planning and Performance Management Lead

Elaraby Group

Location
Egypt - Cairo
Education
Bachelor's degree, Accounting
Experience
12 years, 4 Months

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Work Experience

Total years of experience :12 years, 4 Months

Strategic Planning and Performance Management Lead at Elaraby Group
  • Egypt - Cairo
  • My current job since July 2021
Customer Care Senior Supervisor at Elaraby Group
  • Egypt - Cairo
  • December 2020 to June 2021
Acting as Call Center Manager - Management Talent Program at Elaraby Group
  • Egypt - Cairo
  • August 2020 to November 2020
Telesales Senior Supervisor at Elaraby Group
  • Egypt - Cairo
  • December 2019 to July 2020
Customer Care Supervisor
  • August 2016 to December 2019
Senior Trainer at Elaraby Group
  • Egypt - Cairo
  • January 2015 to June 2016
Trainer at Elaraby Group
  • Egypt - Cairo
  • March 2013 to December 2014
Customer Satisfaction Agent at Elaraby Group
  • Egypt - Cairo
  • September 2012 to February 2013
Customer Satisfaction Agent at Elaraby Group
  • Egypt - Cairo
  • January 2011 to June 2011
Travel Consultant Training –Project Expedia at Teleperformance - Egypt
  • Egypt - Cairo
  • November 2010 to December 2010

Education

Bachelor's degree, Accounting
  • at Cairo University
  • September 2010

Specialties & Skills

Customer Care
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Training
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Management
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Strategising
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COACHING
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CRM
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LEADERSHIP
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RECRUITING
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RESEARCH
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ACCOUNTANCY
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BUSINESS COMMUNICATIONS
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COMMUNICATION SKILLS
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HUMAN RESOURCES
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Languages

Arabic
Expert
English
Expert

Training and Certifications

Strategy Boot Camp (Training)
Training Institute:
Cascade
Project Management Professional (Training)
Training Institute:
NaviGrowth
Certified Business Trainer (Training)
Training Institute:
Promark LTD