Operations Team Lead
Envertiz Consultancy Pvt Ltd
Total years of experience :4 years, 0 Months
Successfully promoted to Operations Team Lead within one year of joining as a Recruitment Consultant, overseeing a team of 12 professionals, including recruitment consultants, & an auditing team.
Coordinated onboarding for healthcare professionals in the UK, managing tasks like interviews, documentation, visa application, & ticketing.
Assisted in onboarding 350+ candidates for over 30 clients.
Led initiatives to address escalations and complex issues with innovative solutions, ensuring operational excellence and client satisfaction. Achieved a 25% increase in customer lifetime value.
Established and maintained strong client relationships, providing regular updates, addressing concerns promptly, and focusing on satisfaction, retention, and growth. Managed relationships with 30+ clients, achieving a 80% satisfaction rate and driving 25% revenue growth.
Ensured timely delivery, consistently meeting or exceeding client expectations.
Promoted a collaborative culture, fostering positivity and mentoring junior staff in client management practices.
Internally synchronized with 5 different departments to ensure seamless implementation of client requested features or enhancements.
Created & showcased comprehensive reports to management, providing insights & recommendations for optimizing recruitment strategies.
Received recognition for outstanding performance from a team of over 120 staff members and was honored as the Best Performer of the year 2022.
Organized and facilitated 360degree international healthcare recruiting processes, including candidate sourcing, interview coordination, compliance management, and deployment assistance, ensuring seamless candidate experiences and client satisfaction.
Handled candidates of more than 12 clients individually.
Promptly responded to candidate emails and guided them through the recruitment process.
Orchestrated with candidates to meet client requirements and to confirm their cohorts.
Collected and verified compliance documents, addressed candidate queries, processed Certificate of Sponsorship (COS) for deployment, and followed up on NMC status for a cohort of 120+ candidates, ensuring seamless deployment and compliance adherence.
Managed WhatsApp travel groups for candidate support during relocation, facilitating communication and updates from the recruitment team.
Maintained regular communication with stakeholders and suppliers to ensure satisfaction and promote ongoing collaboration.
Managed service levels by coordinating with 2 internal teams and 5 external partners for timely delivery and commitment fulfillment.
Conducted periodic checkins, meetings, and performance reviews to assess service quality and identify improvement opportunities.
Monitored customer feedback and satisfaction metrics, taking corrective actions to improve the overall experience. Produced and distributed precise financial reports, including Excel summaries of relevant data and KPIs, ensuring accuracy and timeliness.
Earned a bachelor's degree with a grade of "First Division with Distinction"