Career Counsellor
Qatar Petroleum
Total years of experience :23 years, 3 Months
• Ensure and deploy a strong ability of dealing with people responding to their needs and thoroughly demonstrate understanding to their problems and solve them engaging eagerness and convincing skills.
• Act a result - oriented individual with the ability to counsel people individually and in group to help trainees adjust to collage life and build interpersonal skills.
• Provide appropriate counseling and advice to trainees to ensure academic and social issues are addressed allowing them to overcome perceived barrier encourage them during their learning cycle.
• Provide group / individual orientation and induction sessions to new recruits and update continuing trainees about the curricula, regulation, rules and required behavior.
• Identify and remediate trainees’ barriers to success and develop individualized plans and confidence, ensuring strict confidentiality of sensitive information and integrity of student data.
• Set rules for dealing with trainees’ attitude/attendance/performance and detail the methodology and process in purpose of maintaining discipline and identify trainees with specific challenges, and conduct class visits ensuring adherence to relevant regulations and policies.
• Investigate accident/incident involving trainees promoting professional practices and standards.
• Consider trainees who face academic difficulties for academic assistance and keep a proper follow up on the run to overcome these difficulties.
• Work as the vital member of the education team; help all trainees in the areas of academic achievement, personal and social development, ensuring today's students become the productive, well-adjusted adults of tomorrow.
• Collaborate with other teachers to support trainees' achievement and retention.
• Establishing a relationship of trust and respect with trainees/families; actively listen to them and help them to make decisions and choices regarding possible ways forward, also interview students and families when needed.
• Responsible for providing counseling for students to enhance student employability and to encourage them during their learning cycle within the given duration.
• Conduct counselling sessions with trainees’ attitude/performance/attendance issues should arise or persist and do a follow up to their status with their instructors and perform regular investigation to assure that suggested resolutions are well applied.
• Keep track of admission decisions, statistics, and making a report to the committee.
As part from Training and Development Division, my role in Resources Support Section comes to do the following:
• Liaise with Business division and manage the payment process, in line with relevant procedures.
• Actively participates in budget preparation, resource planning and forecasting in accordance with standards and procedures to ensure facilities are fit-for-purpose to meet the requirements of the Corporate In-house training plan.
• Manage the utilization of training resources and facilities for In-house training courses to fully support professional training activities within the agreed time frame and to the approved standard.
• Ensure that all arrangements required by visiting instructors (visas, hotel reservations, transportation, security passes, etc.) are made in a timely manner.
• Design and establish a training rooms booking system and make sure all records are up-to-date and also facilitate communication with QP departments to ensure that their requirements are carried out effectively.
• Manage the assets and inventory of learning center equipment and ensure that equipment is maintained in an appropriate condition ready for use when required
• Asses the department’s needs from material and furniture to be replaced or get new items by submitting Purchasing Requisitions accordingly.
• Responsible for ensuring all approved departmental training needs are being processed by the Admin Team.
• Maintain a database of potential Local and Overseas Training Providers to facilitate a smooth registration and ensuring that they meet QP criteria and standards.
• Establish and maintain flexible contingency plans to deal with unforeseen events to provide the continuity of training with minimal disruption.
Achievements:
• Successfully developed, led and achieved the “Action Plan” to renovate Villaggio Training Center.
• Performed well all tasks and duties “rather than my job duties” requested by my management team in timely manner efficiently and effectively (Procedures re-writing, ECM filing system).
• Effectively participated in the formulation and provisioning of the Corporate Training Plan.
Training Needs Analysis and Planning
• Identify training and development needs for individual staff members and organizational aims and objectives using a variety of methods including training needs analysis surveys, and consultation with business managers and HR Business Partners.
Investors in People & training provision
• Develop, co-ordinate and maintain a suite of in-house training programs to be delivered on a rolling agenda, including induction and management skills courses.
• Oversee delivery of training by external providers where appropriate, securing best value for money.
• Carry out course evaluation and analysis and act on feedback where necessary to ensure high quality service provision and continuous improvement.
• Develop a Management Competency Framework and support its integration into organization culture and processes.
Training Delivery
• Managing the delivery of training and development programs and devise a training strategy for the organization based on both the organization’s and the individual’s needs.
• Working in a team to produce programs that are satisfactory to all relevant parties in the organization.
• Development and preparation of course content and support materials as required.
• Amend and revise programs as necessary, in order to adapt to changes occurring in the work environment.
• Manage and create the needed e-learning paths for teams and individuals
General
• Engaged in maintaining the ongoing process of performance review.
• Undertake project or other work as directed by the Head training.
Role responsibilities:
• Organizer of the Management Strategy program as one of the most essential strategic objectives of the company- to be the vehicle to reach our objectives and to be the way we adjust the organization’s behavior to better work environment.
• Driving the training function of Orange Management School.
• Managing the e-learning program of Orange Management School for all management levels.
• Developing an overall strategy including design, alignment, and implementation of interventions/ process and systems needed to develop the managers with the required skills and knowledge to support the business strategy.
• Developing strong partnerships with business leaders and HR leadership to identify needs/opportunities for developing people.
• Partnering with HR Business Partners to leverage the People Review & succession planning process for the Group.
• Helping Orange drives the value of Diversity.
Achievements:
• Successfully implemented Orange Management School 2009 and 2010 plans.
• Developed an exclusive TNA (Training Needs Analysis) to identify and develop the training needs of our management and successfully implemented its results.
• Led the Social Committee and participated in managing and supporting many special activities (Sport and social activities, social trips & creating a corporate rates directory for the staff)
• Participated in the 3G training program
• Led and conducted many (Train the Trainer) sessions during the Orange 2010 Re-Branding program.
• Developed the action plan and training material of the Teambuilding (Orange Green) project, and conducted many sessions to come up with the suggestions of the focus groups to enhance Orange environment.
• Developed the action the Innovation (idReward) project and conducted many awareness sessions to the staff Jordan wide.
• Participated in Libya “Land Registry Department” training program
• Prepared & conducted basic training sessions in Management, and Customer Care.
• Trained basic and new offers, products and services to sales and customer care employees.
• Coordinated with the accredited Universities & Jordan Engineers Association to provide the group with the students and graduated Engineers to be trained within the group’s Shared Services units.
• Coordinated between the company & the accredited training institutes inside & outside Jordan in order to facilitate the training process for the employees.
• Managed travel documents & filing for inside & outside Jordan.
• Followed up the travel affaires with the accredited travel agencies to finalize the travel process.
• Received the External Training Request Forms, ensure that all the needed information is filled in with the supported documents and approved from that Direction.
• Keep and maintain records pertaining to all employees who under take trainings according to the training policy.
• Managed the production of the Training & Development Dept. monthly Dashboard Report.
Achievements:
• Participated in Libya Post call center training program in Libya, 2008
• Participated in Libyana Mobile Phone call center training program in Libya, 2007 - 2008
• Participated in the MBO program by facilitating the program to the management level, 2007
• Nominated to participate in the Re-Branding program of Orange within the group, 2006 - 2007
• Developed “Welcome to Jordan Telecom Group” induction program for all new comers, 2006 - 2007
• Provided HR services and support to senior management, administration, and employees
• Responsible for manpower to ensure fulfillment of commitments
• Acted as liaison and applying experience to resolve and handle a variety of HR functions, to include; benefits, payroll, awards time/attendance, disciplinary actions, counseling/evaluations, conflict resolution, retention efforts, and management of files
• Responsible for implementing and maintaining compliance with all government and personnel policies, procedures and regulations with the responsibility of ensuring all contracts, reports and forms were completed properly and on time
• Managed all transitioning personnel actions for transfers, retirements, promotions, separations, temporary duties and deployments
• Assisted in ensuring that the Human Resources Department complies with all corporate area, hotel policies and procedures, and local regulations pertaining to employment practices.
• Was responsible for HR department during the absence of the HR director.
• Administered health and life insurances, followed up the health certificates updating of all food and beverage handler’s & handled store and purchasing requisitions.
• Managed employee’s transportation with local transportation companies.
• Managed and prepared all employees’ special events (Birthday parties, annual staff parties, employee of the month nomination, notice boards, campaigns and other activities).
• Prepared the monthly report, monthly balances and manning budget.
• Ensured that the staff canteen & staff locker room up to standards on daily bases in regards of cleanliness and the food quality and quantity.
• Cunducted a number of training courses for hotel staff
• Facilitated training programs and provided an administrative support in order to contribute to the smooth operation of the hotel and the training function
• Administered typing, filing, record keeping, & updated employee training file
• Input data and printed reports from the training computerized system
• Participated and was a member of different staff committees
• Issued staff newsletter, was an active member in staff sports, organized monthly staff Birthday Parties and participated in other social events (Trips, Yearly staff party)
Exclusive 2 years Cross Management program designed for fresh graduates that included the following departments:
Administration Department (Fidelio & MS Office):
• Materials Department (Purchasing & Stores) •Accounting Department
• Office Coordinator
Rooms Department (Fidelio):
• House Keeping (Room Attendant, Office Coordinator, Team Leader) • Reservation Agent
• Communication & Business Center Agent • Concierge Agent
Food and Beverage Department
September, 1999 Computer Courses at Computeach Center in the following fields: - Microsoft Word - Microsoft Excel - Microsoft PowerPoint - Dos - Internet 2001 English courses at the American Language Center and the Britsh Language Center • Completion of SHRM (Society of HR Management) 2010