TECHNICAL SUPPORT
PayNow
Total years of experience :2 years, 1 Months
assistance to individuals or organizations experiencing issues with their technological devices, software or services:
• Identification of Issue: test the apps, admin platforms and create report issue. discuss the issues with the development teams, propose some solution. translate the app form English to Arabic and French
• Contacting Support: receive the calls from customers through various channels such as phone, email, live chat, or support portals.
• Troubleshooting: asks questions to understand the issue better. provide step‐by‐ step instructions for the user to follow in order to diagnose and potentially resolve the problem. could involve checking settings, restarting devices, running diagnostic tests, or other troubleshooting techniques.
• Resolution: Once the issue is identified, i works to resolve it. This might involve guiding the user through a fix, providing a software update or patch, or escalating the issue to higher‐level support personnel if needed.
• Follow-up and Feedback: After the issue is resolved, may follow up with the user to ensure the problem has been fully addressed. also ask for feedback to improve their support services in the future.