Restaurant Supervisor
Mall Of The Emirates
Total years of experience :9 years, 8 Months
Meet guests when they arrive and getting them settled in their rooms
Anticipate guests’ needs by learning their preferences, allergies, dislikes, etc.
Have a thorough understanding of all spirits and specialty foods in stock
Assess and restock wine and spirit collections as necessary
Serve meals and pour drinks for guests
Communicate with housekeeping to ensure rooms are cleaned at the most convenient time for guests
Run errands for guests when necessary
Ensure guests’ rooms are clean and tidy up when necessary
Recommend and arrange amenities for guests
See guests off when they check out
Remain well-groomed at all times
Keep up-to-date on all hotel policies on safety and hygiene
Perform all duties with discretion, professionalism and a pleasant demeanor
October. 2016 The Oberoi Dubai Hotel - Food and Beverages Assistant Butler.
•Follow department policies, procedures and service standards
•Follow all safety and sanitation policies when handling food and beverage
•Provide thoughtful caring and sincere service
•Assist with any plans or arrangement the guest intends to make during their stay
•Ensure that all requests from guests are made possible and followed up on
•Respect guest privacy and do not discuss private information with colleagues
•Ensure long stay guest special attention for any celebration or special occasion
•Assist the guest regarding hotel facilities in informative and helpful way
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