Mohamed EssamEldin Hamdy Amer

GFMIS Oracle Project- Ministry of Finance
* Support End Users of the Oracle ERP Supply Chain Management and Financial modules. (Ministry of
Transportation and Communications- Qatar)
* Support End Users of the Oracle Hyperion Planning (Ministry of Finance- Qatar)
* Resolve technical/ functional issues that business users face throughout system usage
* Handling Service requests raised by helpdesk
* Handling onsite customer relationship
* Documenting issues/ resolution
1
* Data Conversion ERP Project- Ali Bin Ali Group
* Data Cleansing and Validation.
* Development and testing of all data transformation, extraction and migration activities.
* Working with the data architect ensure that all ongoing data transformation, de-duplication, Extraction and
load functions once ready for production.
* RFID File Trail Tracking System- Supreme Judiciary Council
* Installing, Implementing, Administrating and Supporting File Trail System.
* Configure hardware (Readers, Antennas and Alarms).
* Handling all technical support incidents related to database, reports and interfaces.
* Cooperate with Project Manager to ensure All Tasks Going per Schedule.
* Demo enhanced application features for business users

Provide technical assistance and support for incoming queries and issues related to computer systems,
Applications, and hardware.
* Knowledge transfer and consultation for business users.
* Develop training manuals.
* Conduct business users training sessions.

Product presentation/ demonstration (POS, Inventory and CRM)
* Responsible for providing feedback from the market to Technical Support Director and Development team.
* Provide first-line technical support for business users.

Handling Onsite Support for HRMS and Payroll Oracle based applications.
* Handling all technical support incidents related to database, forms, reports, interfaces and technical
enhancements.
* Handling all functional related incidents in Core HR and Payroll relevant to customer needs.
* Handling onsite customer relationship.

Handling all related application Incidents for Egyptian Armed Force