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Mohamed EssamEldin Hamdy Amer, Applications Consultant

Mohamed EssamEldin Hamdy Amer

Applications Consultant·Ali Bin Ali Technology Solutions

Qatar

Bachelor's degree, Science

Work experience

Total years of experience: 13 years, 1 months

Applications Consultant

September 2015 - Present

Ali Bin Ali Technology Solutions

Qatar

September 2015 - Present

GFMIS Oracle Project- Ministry of Finance
* Support End Users of the Oracle ERP Supply Chain Management and Financial modules. (Ministry of
Transportation and Communications- Qatar)
* Support End Users of the Oracle Hyperion Planning (Ministry of Finance- Qatar)
* Resolve technical/ functional issues that business users face throughout system usage
* Handling Service requests raised by helpdesk
* Handling onsite customer relationship
* Documenting issues/ resolution
1
* Data Conversion ERP Project- Ali Bin Ali Group
* Data Cleansing and Validation.
* Development and testing of all data transformation, extraction and migration activities.
* Working with the data architect ensure that all ongoing data transformation, de-duplication, Extraction and
load functions once ready for production.
* RFID File Trail Tracking System- Supreme Judiciary Council
* Installing, Implementing, Administrating and Supporting File Trail System.
* Configure hardware (Readers, Antennas and Alarms).
* Handling all technical support incidents related to database, reports and interfaces.
* Cooperate with Project Manager to ensure All Tasks Going per Schedule.
* Demo enhanced application features for business users

Company industry:
IT Services
Job role:
Information Technology

IT Support Engineer

December 2014 - September 2014

Ministry of Culture

Qatar

December 2014 - September 2014

Provide technical assistance and support for incoming queries and issues related to computer systems,
Applications, and hardware.
* Knowledge transfer and consultation for business users.
* Develop training manuals.
* Conduct business users training sessions.

Company industry:
Public Administration
Job role:
Other

Pre-Sales Consultant

August 2013 - November 2013

Simple Touch Applications

Egypt

August 2013 - November 2013

Product presentation/ demonstration (POS, Inventory and CRM)
* Responsible for providing feedback from the market to Technical Support Director and Development team.
* Provide first-line technical support for business users.

Job role:
Information Technology

Functional Support

April 2011 - December 2011

Supreme Council of Health

Qatar

April 2011 - December 2011

Handling Onsite Support for HRMS and Payroll Oracle based applications.
* Handling all technical support incidents related to database, forms, reports, interfaces and technical
enhancements.
* Handling all functional related incidents in Core HR and Payroll relevant to customer needs.
* Handling onsite customer relationship.

Company industry:
Other Healthcare Services
Job role:
Information Technology

Technical Support Engineer

January 2010 - March 2011

Qualifying Center

Egypt

January 2010 - March 2011

Handling all related application Incidents for Egyptian Armed Force

Company industry:
Primary, Prep, & Secondary School
Job role:
Information Technology

Education

Arab Academy for Science and Technology

July 2009

July 2009

Bachelor's degree, Science

Egypt

Java / Cairo University

January 2006

January 2006

High school or equivalent,

Egypt

Skills

Oracle SQL
Expert
Oracle SQL
Expert
Oracle Reports
Expert
Oracle Reports
Expert
Database Development
Expert
Database Development
Expert
SunSystems
Expert
SunSystems
Expert
PMI
Expert
PMI
Expert
ARCHITECTURE
Expert
ARCHITECTURE
Expert
COMPUTER HARDWARE
Expert
COMPUTER HARDWARE
Expert
CONSULTING
Expert
CONSULTING
Expert
COUNCIL
Expert
COUNCIL
Expert
DATA CONVERSION
Expert
DATA CONVERSION
Expert
DATABASE ADMINISTRATION
Expert
DATABASE ADMINISTRATION
Expert
ERP
Expert
ERP
Expert
FEATURES
Expert
FEATURES
Expert
FINANCE
Expert
FINANCE
Expert
FINANCIAL
Expert
FINANCIAL
Expert
Oracle SQL
Expert
Oracle SQL
Expert
Oracle Reports
Expert
Oracle Reports
Expert
Database Development
Expert
Database Development
Expert
SunSystems
Expert
SunSystems
Expert
PMI
Expert
PMI
Expert

Languages

Arabic
Expert
English
Expert