Mohammed faragallah Mohamed Mousa

Shift Leader

• My current job since August 2018

Front office (The Three Corners Rihana - El Gouna From 08/

Shift Leader at AMC

• United Arab Emirates
• February 2018 to June 2018

Guest Service Agent

• August 2017 to December 2017

Receptionist

• June 2016 to June 2017

Responsible for:
-Register guests, accommodate special requests whenever possible.
-Process check in and checkout guest.
-Handling guest complaints & requests.
-Takes day reservations and future reservations and post it on Opera system.
-Review the online reservations and post the missing booking on the system, charge online booking.
-Performing cashier related functions like posting charge to guest account, raising paid out, currency exchange, and refund.

• July 2010 to June 2016

Responsible for:
- Answer phone calls from the guest.
- Make (walk in, Go Show and last Minute Reservation)
-Greet arriving guests, assign rooms, and issue keys.
-Collect guest payment and billing information.
-Provide guests with access to hotel service.
-Posting charges for items that guest may order or use during their stay & calculate the guest’s final bill and collect payment.
-Review the meal plan, room rate, guest profile, arrival and departure date according to the guest voucher.

Telephone Operator

• October 2009 to May 2010

3-Guest Service Agent & Hotel Reservation for Local and Foreign Markets (Sultan Bey -
El Gouna 4* Star)

Telephone Operator at Titanic Resort & Aqua park

• Egypt
• April 2009 to September 2009

Answer outgoing calls, handle guest request & complaints through the phone & make international phone calls.