Ph.D. consultant and Assistant faculty
Central University of Karnataka
Total years of experience :12 years, 3 Months
After obtaining an M.B.A. in Marketing & Finance in 2005, I gained work experience in different corporate settings. I have gained expertise in sales, customer service, and report writing. However, I recognized the need to further my knowledge and enhance my expertise. Therefore, I am pursuing a Ph.D. in performance measurement and balance scorecard from the Central University of Karnataka, with an expected completion date in May 2023.
During my academic experience, I have gained significant knowledge in developing and implementing performance measurement systems in various higher education institutions. My doctoral research involved using the Balanced Scorecard framework to create a comprehensive performance measurement system for Higher Education Institutions (H.E.I.s), where I acquired extensive experience in designing and implementing performance measurement methodologies and developing dashboards to provide actionable insights for decision-makers. I have sound knowledge of KPIs. KPI formulation and alignment of business strategies.
Ph.D. in management (performance measurement) from the esteemed Central University of Karnataka.
Actively engaged in teaching and evaluating MBA and BBA students in subjects like Business Ethics, Business Law, Marketing, and Advertising.
Expertise in creating comprehensive performance measurement systems for Higher Education Institutions (HEIs) using the Balanced Scorecard framework. Proficient in developing tailored dashboards to provide valuable insights for organizational improvement.
Ph.D. in management (performance measurement) from the esteemed Central University of Karnataka.
Actively engaged in teaching and evaluating MBA and BBA students in subjects like Business Ethics, Business Law, Marketing, and Advertising.
Expertise in creating comprehensive performance measurement systems for Higher Education Institutions (HEIs) using the Balanced Scorecard framework. Proficient in developing tailored dashboards to provide valuable insights for organizational improvement.
Designation: As an Executive Assistant, I worked first in the secretariat office and later with the Managing Director of the Karnataka State Tourism Department
Assisting the Administrative officer to the State Government (IAS Officer) at the Social Welfare Department, Government of Karnataka, in issuing administrative Orders about State Government rules; issuing Government Orders, drafting official letters, drafting cabinet notes, report writing, inter/intra-office memos and notices, etc.
Monitoring private consultants' daily activities related to new projects and service improvement schemes. Mentored a team that worked 24/7 at a government call center, which involved monitoring government-run schools at district and taluk levels to resolve the tickets of inbound calls and queries.
Scheduling meetings and Interacting with the tourism consultants and the Managing director related to brand enhancement, new services development and social media presence.
Recording the minutes of meetings and keeping a track record of various official engagements. Maintaining Calendar and attending to ad-hoch requests.
Designation: Technology Support Specialist: Joined Infosys BPO as a 'Process Executive, ' subsequently promoted to 'Senior Process Executive, ' and then promoted to a 'Process Specialist'/ Technology Support specialist. Awarded "I -Star Award" and individual extra miler award for my continuous and consistent performance at Infosys in August 2015 Designation: Technology Support specialist SAP ERP Client: Baker Hughes/Halliburton Working as a part of global operations support team
➢Executed operations management programs/jobs as planned by creating SAP batch-jobs using Redwood Software and scheduling them in SAP CPS. Also, proficient in exporting and importing jobs in Redwood CPS.
➢Took complete ownership of queries from US-based clients and provided excellent customer service.
➢Exceeded customers' expectations by executing and monitoring SAP batch jobs related to material management, finance, and payroll.
➢Worked as a technical service advisor for Landline and Broadband services and also as a floor supervisor for British Telecom, UK. Consistently maintained high customer satisfaction scores.
➢Conducted training and maintained knowledge repositories on various processes/workflows.
Designation: Corporate Relationship Manager As a Corporate Relationship Manager, I managed administrative and pre-marketing activities to sell software solutions to medium and large-sized corporations. Also, I was responsible for the following:
➢Conduct a thorough analysis of client's needs and propose tailored solutions to meet their requirements.
➢Engage with senior management within client organizations and deliver presentations on the company's products and services.
➢Successfully managed intricate sales scenarios and negotiated financial terms to finalize business agreements.
My Ph.D. journey has equipped me with a deep understanding of performance measurement and the Balanced Scorecard framework, particularly in the context of higher education institutions. My expertise, combined with strong analytical skills and effective communication abilities, positions me as a valuable contributor to any organization or academic setting seeking to enhance performance and strategic alignment.